Charged for two and put me in a negative balance and there was no 24-7 customer service to fix this issue and company has you to leave a message not giving you buisnes hours on recording I was double charged on my card and it put me in the negative and had me worried a night if this was a scam because the only number I had sent me to voice mail with no business hours recorded I have no idea if it's a real place. If I'll even hear back or get my money back because it was all I had to my name

Will Not Deliver! No Customer Service! Seems that this company is having trouble delivering their inventory. Like other shoppers, I also placed an order in the beginning of December, was sent a UPS confirmation message that the shipping label had been generated, and UPS has not received the package. Therefore, UPS can not update their tracking information and a claim can not be filed. I have tried calling customer service and their automated message indicates that I need to leave a message and they will call me back "right away." No one has called me back. The teddy bear I ordered was the one gift he said he hoped Santa would bring him. Thank you, Big Plush, for ruining that dream for him.

3 months later...No bear....No response! I’m not a huge fan of posting reviews but I feel that this is my last resort for a resolution. I had placed my order for a bear on April 26th. It is now July 13th. I’ve called, left messages, and emailed multiple times with no response. At this point in time I just want my $126.00 back. The sad part is I’ve used this company multiple times in the past 4 years and I’ve always had a good experience with them. I’m super disappointed and will not be a returning customer after this experience.

I ordered a stuffed fox for my wife on … I ordered a stuffed fox for my wife on the 10th of this month and it is now the 18th. I haven't gotten any update on my order and I've asked via the messaging tool on their site 3 times for one. The money was immediately pulled from my account and I was given a delivery date of the 16th. The order status has read "awaiting fulfillment" every day and even just now when I checked it.

Never received . . . or mailed for that matter. My teenage son purchased a bear on Dec. 16 for his girlfriend for Christmas. A shipping label was printed and it indicates it should be delivered the 18th. Like so many other complaints, his bear was not received. The tracking number indicates that it was not shipped. Spent my afternoon trying to get answers from them and the post office. What are the chances it will come tomorrow? The woman at the call center was nasty and continued to repeat that she had nothing to do with Big Plush. She could just relay the message. Numerous messages were left, no response. Makes me mad because we are local. Could have driven there to pick it up today if someone would have let me know what was going on. Very disappointed. Tracking # 9405 5159 0148 4987 0285 17