Extremely disappointed Did not receive a stuffed camel and a stuffed frog by Christmas as promised when ordered on December 8th. (exact words on my order: shipped: delivered on or before Dec. 24th - Delivery Guaranteed NO LATER THAN Wednesday, Dec 25). I am terribly frustrated with this company and their lack of customer service. Left many voicemails and as one other customer mentioned on the review, during peek time. It wasn't until I filled out a form on the website and submitted it a WEEK AFTER Christmas, on January 31st did a person finally call me back. He left a voicemail and gave me a direct number to call. But as of today, January 7th 2015, again after many attempts and leaving messages... radio silence. They have charged my credit card. VERY DISAPPOINTED!! I can not recommend this company to anyone.

Never received . . . or mailed for that matter. My teenage son purchased a bear on Dec. 16 for his girlfriend for Christmas. A shipping label was printed and it indicates it should be delivered the 18th. Like so many other complaints, his bear was not received. The tracking number indicates that it was not shipped. Spent my afternoon trying to get answers from them and the post office. What are the chances it will come tomorrow? The woman at the call center was nasty and continued to repeat that she had nothing to do with Big Plush. She could just relay the message. Numerous messages were left, no response. Makes me mad because we are local. Could have driven there to pick it up today if someone would have let me know what was going on. Very disappointed. Tracking # 9405 5159 0148 4987 0285 17

I wish I had come across this site BEFORE… UPDATE 12/7/22 I received contact from the owner. Will wait to see if order ships as promised for another update. I wish I had come across this site before I purchased! My money was deducted immediately and the order status change to "awaiting fulfillment" immediately. I have tried emailing and calling and no one will contact me back. Today, two numbers that I found are not going through. I purchased through PayPal and plan to submit a FRAUD claim and hope to recoup my money back. I plan to broadcast this site on FaceBook as well since that is where I saw the ad initially. Should have known better.

So disappointed in the quality of the 3 ft. stuffed unicorn and the color is wrong. You can imagine my delight when I found giant unicorns at Big Plush.com. This was the only specific gift my seven year old twin daughters asked from Santa. They did arrive today 12/23 at 7:50 pm, so my $49.00 for shipment before Christmas was honored, but when I opened the box, my heart sank. Even though I paid $149.99 for each unicorn, the quality of the toy was far from plush. Instead of plush fur, firm stuffing, tight seams, abundant manes, and well-done faces, with their thin material and beady stuffing, crooked faces, limp horns, and shorn manes, the unicorns look like some cheap prize at a broken down carnival game in the parking lot of an abandoned strip mall. To make matters worse, Jamie asked for a unicorn with a blue mane which I ordered only to be sent a unicorn with the mane a color that I'm not exactly how to describe...sickly brownish yellow. Never again, Big Plush.

Never received my item! I am completely dissatisfied! I have never received my item and have called the company numerous times and only receive a Machine to leave a message! My calls are not returned and this was a Christmas present for my daughter! I could have chosen other sites to purchase my stuffed animal from and I wish I had! Dissatisfied does not begin to explain how I feel I can't be satisfied or dissatisfied when I've never even received the item that I have paid for!