Are they still in business? Placed order on Dec 12th 2014, got expected delivery date of 12/16. Since Dec 12th, no communication and no product and no Christmas. I have sent emails, left phone messages, nothing. Not sure if they are still in business other than to take your money. I’ll have to go to my credit card for my refund.

So disappointed in the quality of the 3 ft. stuffed unicorn and the color is wrong. You can imagine my delight when I found giant unicorns at Big Plush.com. This was the only specific gift my seven year old twin daughters asked from Santa. They did arrive today 12/23 at 7:50 pm, so my $49.00 for shipment before Christmas was honored, but when I opened the box, my heart sank. Even though I paid $149.99 for each unicorn, the quality of the toy was far from plush. Instead of plush fur, firm stuffing, tight seams, abundant manes, and well-done faces, with their thin material and beady stuffing, crooked faces, limp horns, and shorn manes, the unicorns look like some cheap prize at a broken down carnival game in the parking lot of an abandoned strip mall. To make matters worse, Jamie asked for a unicorn with a blue mane which I ordered only to be sent a unicorn with the mane a color that I'm not exactly how to describe...sickly brownish yellow. Never again, Big Plush.

Where is my order My experience has been horrible. I ordered the 5ft teddy bear on January 10th. According to the e-mail they sent me it was shipped on the same day with a "Guaranteed" delivery date of January 20th. I still have not received my bear and when I called them a week ago they said he would call me back because his servers were apparently down. He also told me he would send it out via UPS and send me an email when he did. So far he has not done that either. So after me calling several times getting no response and leaving voice mails I will be calling my credit card company and having them cancel the order. Horrible experience and from other reviews on the bear i ordered its not even 5ft like it claims to be.

I ordered a stuffed fox for my wife on … I ordered a stuffed fox for my wife on the 10th of this month and it is now the 18th. I haven't gotten any update on my order and I've asked via the messaging tool on their site 3 times for one. The money was immediately pulled from my account and I was given a delivery date of the 16th. The order status has read "awaiting fulfillment" every day and even just now when I checked it.

Alot of issues Alot of issues. I ordered on the 2nd. Should have got by the 10th. Didn't receive until the 18th after several calls. After several excuse I was promised additional items for my daughter's ruined birthday. And now I am getting no response form email etc. Mike was very nice and professional seeming, but after messing up an order several days in a row, whatever promises that are made should be kept. I've sent another email out today hoping it's a real email since I have never got a repose before.. Fingers crossed.. Side note. Customer service seems nice. Bear is very nice but the several different issues don't make up for late birthday present and broken promises. If what was promised was kept, the only issue would be the late shipping. Hopefully can be resolved so I can come back with a much better review since products do deserve a better rating