SMH TERRIBLE Terrible Christmas present to say the least. Bear did show up before Christmas but personalization on it was wrong. Explain to me how I am going to give my girlfriend a bear with another persons name on it. Great job big plush. You made my Christmas a joy.

Never received . . . or mailed for that matter. My teenage son purchased a bear on Dec. 16 for his girlfriend for Christmas. A shipping label was printed and it indicates it should be delivered the 18th. Like so many other complaints, his bear was not received. The tracking number indicates that it was not shipped. Spent my afternoon trying to get answers from them and the post office. What are the chances it will come tomorrow? The woman at the call center was nasty and continued to repeat that she had nothing to do with Big Plush. She could just relay the message. Numerous messages were left, no response. Makes me mad because we are local. Could have driven there to pick it up today if someone would have let me know what was going on. Very disappointed. Tracking # 9405 5159 0148 4987 0285 17

So disappointed in the quality of the 3 ft. stuffed unicorn and the color is wrong. You can imagine my delight when I found giant unicorns at Big Plush.com. This was the only specific gift my seven year old twin daughters asked from Santa. They did arrive today 12/23 at 7:50 pm, so my $49.00 for shipment before Christmas was honored, but when I opened the box, my heart sank. Even though I paid $149.99 for each unicorn, the quality of the toy was far from plush. Instead of plush fur, firm stuffing, tight seams, abundant manes, and well-done faces, with their thin material and beady stuffing, crooked faces, limp horns, and shorn manes, the unicorns look like some cheap prize at a broken down carnival game in the parking lot of an abandoned strip mall. To make matters worse, Jamie asked for a unicorn with a blue mane which I ordered only to be sent a unicorn with the mane a color that I'm not exactly how to describe...sickly brownish yellow. Never again, Big Plush.

Never received my item! I am completely dissatisfied! I have never received my item and have called the company numerous times and only receive a Machine to leave a message! My calls are not returned and this was a Christmas present for my daughter! I could have chosen other sites to purchase my stuffed animal from and I wish I had! Dissatisfied does not begin to explain how I feel I can't be satisfied or dissatisfied when I've never even received the item that I have paid for!

Are they still in business? Placed order on Dec 12th 2014, got expected delivery date of 12/16. Since Dec 12th, no communication and no product and no Christmas. I have sent emails, left phone messages, nothing. Not sure if they are still in business other than to take your money. I’ll have to go to my credit card for my refund.