Customer service is non-existent. Customer service email provided by Asda doesn't work. Phoning them unless you are a customer doesn't work either. I emailed the customer service head Meg Farren. Surprise surprise no response. I wanted to complain about a delivery driver blocking a very narrow street causing problems for others especially in an emergency situation where time is of the essence.

Awful -Asda direct are awful I ordered sofabed online on 16.1.15...delivery proposed for 6th march. no sofabed by 20.3.15 despite numerous calls. Told it was 'lost' and asda direct were investigating. told i would get refund and order is cancelled. Ordered another sofabed from Argos with delivery on 1.5.15... No refund received to date but yesterday awful arrow courier arrived and were ruxe to my kum and made her sign for sofabed (she thought argos order was early). At no time ftom 20th march did i get communication regarding this. raging..and sitting with2 sofabeds and waiting on their mucky, dusty sofabed to be collected. I am raging and frustrated... courier damaged my frint door and my room walls have been dirtied. dont use them!!!!!!!

First time ordered from George on line First time ordered from George on line. Two pairs of trousers @ £15 per per. Neither fitted so returned in original packaging in the box in store. Received refund for one pair only. Contacted customer service who acknowledged & said it would be looked into. No further response. Extremely disappointed & will never use again

Stupid website charges wrong amoung Tried to purchase an Xbox on Asda direct, I added two gift card with the remaining £337 to pay with debit card. After making the payment they actually charged me £437. I've since cancelled and requested a refund, I'll order from elsewhere. Will now take 5 days for them to cancel and refund. Can't trust them again after them charging the wrong amount.

‘Moderated reviews’ not believable Ordered a shelf easily enough but had two issues with it: 1) cellophane only wrapped meant it was damaged in transit and 2) it had obviously been damaged before and someone had painted over the damage yet they’d still sent out. Have returned and to give them credit they have refunded quickly. However I believe they are promoting products misleadingly as they do not allow negative reviews - when submitted they are ‘moderated’ and can be declined with no reason other than please read the guidelines. Having read the guidelines and rewording three times only talking about the product (despite the fact I believe packaging and quality control are the main issue) they still decline. Judging by other comments this is normal practice for them. Meaning they will have more positive reviews on products than is likely to be the case. Very untrustworthy.