No show - awful delivery service Ordered a kettle for my mum as hers had broken. Paid for next day delivery to her house - never turned up. Waited another 4 days still nothing! Nothing from Asda or yodel! Eventually got a refund for delivery but still not parcel. Requested refund and told them I didn’t want the item anymore. Awaiting refund - don’t offer next day delivery if you cannot fulfil it!

Curtomer service is worst I ever seen: updated Curtomer service is worst I ever seen! I arranged colection of one of the item to be returned 2wice now and both didnt happen. The lady answers to calls doesnt understand when I ask for a reference number for the call, or pretent to not, nor gives her name. Do not buy from here unless you sure youu are not returning the any of the items. They reached me after I reviewed on their website and explained the issue with return and arranged another collection, but it didn't happen either. We need a negative rating here, honestly!

Awful, avoid asda Direct at all cost Asda have such poor product quality and useless customer service. If your product arrives damaged, like my parasol did, then you will spend hours calling them to arrange for a courier to pick up (they rarely come when they say). In my case instead of a refund they sent me another defective product that someone else had returned that was even more damaged that the first. You get what you pay for so don't be tempted by the cheap prices. Asda should stick to selling food in a supermarket, they are fairly competent at that but shocking at running a mail order company.

Unfortunately I had to put 1 star there should be a ZERO STAR option .. what a joke! DO NOT ORDER FROM ASDA DIRECT- bad customer services unable to give any information and then just make up a delivery date, took a day off work waiting for delivery which turns out had not even left the warehouse. They take your money the moment you place the order and then cant tell you when you will get the goods you have paid for, im not talking a few quid im talking hundreds of pounds for new furniture. They should be investigated as im sure there is a huge service failing on their part. Im still waiting for my delivery its been 5 weeks now. you've been warned !!

a shocking experience bought product for £400, delivered by ArrowXL. Wrong item but courier demanded it had left on door step as an asda problem. Asda offered to replace item if would pay £20 extra postage costs, otherwise have to wait 15 days for collection and then a refund and only then resend right item, if in stock. Then advised must re-buy online for 400£, and wait 20 days for a refund, but there is a risk that may not refund as Asda rarely refund ..........shocking and no help at customer services, just shrug shoulders and said hard luch