Awful -Asda direct are awful I ordered sofabed online on 16.1.15...delivery proposed for 6th march. no sofabed by 20.3.15 despite numerous calls. Told it was 'lost' and asda direct were investigating. told i would get refund and order is cancelled. Ordered another sofabed from Argos with delivery on 1.5.15... No refund received to date but yesterday awful arrow courier arrived and were ruxe to my kum and made her sign for sofabed (she thought argos order was early). At no time ftom 20th march did i get communication regarding this. raging..and sitting with2 sofabeds and waiting on their mucky, dusty sofabed to be collected. I am raging and frustrated... courier damaged my frint door and my room walls have been dirtied. dont use them!!!!!!!

Surely the days of putting a UK… Surely the days of putting a UK supermarket's customer service team in the Phillipines has long passed?! What are the thinking of? You call, the line is terrible. Neither you nor the support person can understand each other properly. They appear to stuck in strict scripts such that they cannot actually help on anything remotely off piste. Ridiculous.

NOTHING IN STOCK I have been trying to spend money on garden furniture at Asda and every single item is out of stock. Anyone would think it was winter, it is the middle of summer for goodness sake so why on earth are their buyers not ensuring there are goods for their customers to purchase. It is no wonder that stores are going bankrupt or sacking staff because they are not giving the shoppers anything to buy.

Terrible I paid for guaranteed delivery on 06.02.2015 Unfortunately Asda chose to use Yodel, the UK's worst delivery company Waited in all day 7am to 7pm no delivery Neither Yodel or Asda are particularly interested really At least I know never to order from them again All I have to do now is wait goodness knows how long for my refund

a shocking experience bought product for £400, delivered by ArrowXL. Wrong item but courier demanded it had left on door step as an asda problem. Asda offered to replace item if would pay £20 extra postage costs, otherwise have to wait 15 days for collection and then a refund and only then resend right item, if in stock. Then advised must re-buy online for 400£, and wait 20 days for a refund, but there is a risk that may not refund as Asda rarely refund ..........shocking and no help at customer services, just shrug shoulders and said hard luch