‘Moderated reviews’ not believable Ordered a shelf easily enough but had two issues with it: 1) cellophane only wrapped meant it was damaged in transit and 2) it had obviously been damaged before and someone had painted over the damage yet they’d still sent out. Have returned and to give them credit they have refunded quickly. However I believe they are promoting products misleadingly as they do not allow negative reviews - when submitted they are ‘moderated’ and can be declined with no reason other than please read the guidelines. Having read the guidelines and rewording three times only talking about the product (despite the fact I believe packaging and quality control are the main issue) they still decline. Judging by other comments this is normal practice for them. Meaning they will have more positive reviews on products than is likely to be the case. Very untrustworthy.

Awful -Asda direct are awful I ordered sofabed online on 16.1.15...delivery proposed for 6th march. no sofabed by 20.3.15 despite numerous calls. Told it was 'lost' and asda direct were investigating. told i would get refund and order is cancelled. Ordered another sofabed from Argos with delivery on 1.5.15... No refund received to date but yesterday awful arrow courier arrived and were ruxe to my kum and made her sign for sofabed (she thought argos order was early). At no time ftom 20th march did i get communication regarding this. raging..and sitting with2 sofabeds and waiting on their mucky, dusty sofabed to be collected. I am raging and frustrated... courier damaged my frint door and my room walls have been dirtied. dont use them!!!!!!!

Customer service is non-existent. Customer service email provided by Asda doesn't work. Phoning them unless you are a customer doesn't work either. I emailed the customer service head Meg Farren. Surprise surprise no response. I wanted to complain about a delivery driver blocking a very narrow street causing problems for others especially in an emergency situation where time is of the essence.

Curtomer service is worst I ever seen: updated Curtomer service is worst I ever seen! I arranged colection of one of the item to be returned 2wice now and both didnt happen. The lady answers to calls doesnt understand when I ask for a reference number for the call, or pretent to not, nor gives her name. Do not buy from here unless you sure youu are not returning the any of the items. They reached me after I reviewed on their website and explained the issue with return and arranged another collection, but it didn't happen either. We need a negative rating here, honestly!

No show - awful delivery service Ordered a kettle for my mum as hers had broken. Paid for next day delivery to her house - never turned up. Waited another 4 days still nothing! Nothing from Asda or yodel! Eventually got a refund for delivery but still not parcel. Requested refund and told them I didn’t want the item anymore. Awaiting refund - don’t offer next day delivery if you cannot fulfil it!