Anonymous
GBCREDIT CARD FRAUD - AVOID A few days after purchasing tickets through Yapsody, two accounts of fraud were committed on the card I used to buy the tickets, one of which was fortunately stopped by my bank. The event organisers put the word out that several people who had bought tickets had money stolen from their accounts, so I am certain that Yapsody are to blame. I have opened a fraud case with my bank. This is incredibly poor service, they can't be trusted with your card details! It is a free service for a reason!
Randy B
GBExcellent customer service, excellent ticketing program I have been using Yapsody ticketing since 2017. They always provide fabulous customer service. Whenever I have an issue it is resolved very quickly. Yapsody has even designed solutions tailored to my needs...for example, early in Covid I needed to come up with a socially distanced seating plan and they created this from scratch. Since then I switched from general admission to allowing people to select their seats, and the system is very well designed. Yapsody pricing is also quite good compared with competitors. I highly recommend Yapsody.
customer
GBA bit too clunky for us. I will say customer service is always excellent. This service can be clunky to use. We are a theatre company, we need both an online sales presence and the ability to have a point of sale. As a POS the system is extremely clunky and takes too long per sale, especially when you have a line of in person transactions. There are too many hoops to jump through and customers can be annoyed with having to give an email to finalize the sale. Customers who are not internet/online sale savvy can also have a hard time navigating the website. On the back end, electronic sales can be hard to track and navigate. It is not readily apparent how to generate reports that give the information needed when tracking where money is coming from, especially when you have multiple shows per season. It is hard to tell what the purchaser is buying when tickets are available for the entire season. We need, for our financial records, to know which shows the ticket purchases are going to. We may be using the site in a way that it is not completely designed to do. Which is in no way their fault. This just may not be the service for our kind of theatre.
customer
CAIt was a great experience It was a great experience; wish there was an embedding option to put tickets on our website. But overall excellent and easy to use.
GRCPAC Treasurer
GBYapsody is easy to do business with Yapsody is easy to do business with. They provide complete reporting and allow us to monitor ticket sales any time we want.