Randy B
GBExcellent customer service, excellent ticketing program I have been using Yapsody ticketing since 2017. They always provide fabulous customer service. Whenever I have an issue it is resolved very quickly. Yapsody has even designed solutions tailored to my needs...for example, early in Covid I needed to come up with a socially distanced seating plan and they created this from scratch. Since then I switched from general admission to allowing people to select their seats, and the system is very well designed. Yapsody pricing is also quite good compared with competitors. I highly recommend Yapsody.
John Tracy
GBI bought tickets in September at the… I bought tickets in September at the Fort Hall Casino it was cancelled. She was so excited to see him on her birthday on February 11th he cancelled. She cried all weekend she has bad health problems and this was really awful for her. She saw him in 1989 when she was a young lady and listened to his music quite often. The sad part is I can't even get refunded for my tickets.
customer
GBA bit too clunky for us. I will say customer service is always excellent. This service can be clunky to use. We are a theatre company, we need both an online sales presence and the ability to have a point of sale. As a POS the system is extremely clunky and takes too long per sale, especially when you have a line of in person transactions. There are too many hoops to jump through and customers can be annoyed with having to give an email to finalize the sale. Customers who are not internet/online sale savvy can also have a hard time navigating the website. On the back end, electronic sales can be hard to track and navigate. It is not readily apparent how to generate reports that give the information needed when tracking where money is coming from, especially when you have multiple shows per season. It is hard to tell what the purchaser is buying when tickets are available for the entire season. We need, for our financial records, to know which shows the ticket purchases are going to. We may be using the site in a way that it is not completely designed to do. Which is in no way their fault. This just may not be the service for our kind of theatre.
Rotary
GBBeen counting on you guys for years Been counting on you guys for years. the yapscan is super quick now! Super happy to have you in our corner. Joe Rotary 5220
Andy
GBYapsody Support The support provided by Yapsody is outstanding. I have always found the advise helpful and accurate. You can always chat to a real person no matter what time of day.