customer
GBA bit too clunky for us. I will say customer service is always excellent. This service can be clunky to use. We are a theatre company, we need both an online sales presence and the ability to have a point of sale. As a POS the system is extremely clunky and takes too long per sale, especially when you have a line of in person transactions. There are too many hoops to jump through and customers can be annoyed with having to give an email to finalize the sale. Customers who are not internet/online sale savvy can also have a hard time navigating the website. On the back end, electronic sales can be hard to track and navigate. It is not readily apparent how to generate reports that give the information needed when tracking where money is coming from, especially when you have multiple shows per season. It is hard to tell what the purchaser is buying when tickets are available for the entire season. We need, for our financial records, to know which shows the ticket purchases are going to. We may be using the site in a way that it is not completely designed to do. Which is in no way their fault. This just may not be the service for our kind of theatre.
Rich Kulovany
GBThis was the first time our… This was the first time our organization used Yapsody and we were really pleased with. In the past we had sold tickets on our own website and prior to that Eventbrite. The set up wizard was intuitive and straight forward. As it is different than Eventbrite, I found watching the tutorial was helping. I had to use the “Chat” feature once and it gave me the answer I needed right away. The YapScan app was very simple and efficient for our volunteers to use and the YapStat app provided a one button snapshot of our ticket sales. Yapsody’s pricing is much lower than Eventbrite so I can't see us going back.
John Huebler
GBYapsody's responsive and helpful support team Yapsody's support team always responds quickly, answers my questions, provides links to documentation with more details, and follows up asking if I have more questions. This level of support has become rare in software apps and platforms, and is one of the things that makes the Yapsody platform very good for our events.
Bashir
CAAmazing platform we have been using for… Amazing platform we have been using for more than 7 years. We especially appreciate the QR code scanner just with their App.
John Tracy
GBI bought tickets in September at the… I bought tickets in September at the Fort Hall Casino it was cancelled. She was so excited to see him on her birthday on February 11th he cancelled. She cried all weekend she has bad health problems and this was really awful for her. She saw him in 1989 when she was a young lady and listened to his music quite often. The sad part is I can't even get refunded for my tickets.