John Huebler
GBYapsody's responsive and helpful support team Yapsody's support team always responds quickly, answers my questions, provides links to documentation with more details, and follows up asking if I have more questions. This level of support has become rare in software apps and platforms, and is one of the things that makes the Yapsody platform very good for our events.
customer
GBA bit too clunky for us. I will say customer service is always excellent. This service can be clunky to use. We are a theatre company, we need both an online sales presence and the ability to have a point of sale. As a POS the system is extremely clunky and takes too long per sale, especially when you have a line of in person transactions. There are too many hoops to jump through and customers can be annoyed with having to give an email to finalize the sale. Customers who are not internet/online sale savvy can also have a hard time navigating the website. On the back end, electronic sales can be hard to track and navigate. It is not readily apparent how to generate reports that give the information needed when tracking where money is coming from, especially when you have multiple shows per season. It is hard to tell what the purchaser is buying when tickets are available for the entire season. We need, for our financial records, to know which shows the ticket purchases are going to. We may be using the site in a way that it is not completely designed to do. Which is in no way their fault. This just may not be the service for our kind of theatre.
Andy
GBYapsody Support The support provided by Yapsody is outstanding. I have always found the advise helpful and accurate. You can always chat to a real person no matter what time of day.
Rotary
GBBeen counting on you guys for years Been counting on you guys for years. the yapscan is super quick now! Super happy to have you in our corner. Joe Rotary 5220
Claudia Molina
GBTheir Customer Service is Excellent!… Their Customer Service is Extraordinary. I'm hosting a free event, with not charge at all from Yapsody and they have treated us like a million bucks! I check more than 10 ticketing company and this company earned my business because of their excellent 24 /7customer support. They platform is user friendly. I recommend it 100% Besides is the cheaper one out there. ;-)