Randy B
GBExcellent customer service, excellent ticketing program I have been using Yapsody ticketing since 2017. They always provide fabulous customer service. Whenever I have an issue it is resolved very quickly. Yapsody has even designed solutions tailored to my needs...for example, early in Covid I needed to come up with a socially distanced seating plan and they created this from scratch. Since then I switched from general admission to allowing people to select their seats, and the system is very well designed. Yapsody pricing is also quite good compared with competitors. I highly recommend Yapsody.
Sharon Tite
NZReliable Reliable, secure and easy to use! I've used Yapsody for 4 years and have found it reliable, secure and easy to use. I've not had a single issue selling tickets to customers and have no complaints back. I appreciated the discounts offered during COVID-19 and will continue to use this ticketing platform in the future.
Claudia Molina
GBTheir Customer Service is Excellent!… Their Customer Service is Extraordinary. I'm hosting a free event, with not charge at all from Yapsody and they have treated us like a million bucks! I check more than 10 ticketing company and this company earned my business because of their excellent 24 /7customer support. They platform is user friendly. I recommend it 100% Besides is the cheaper one out there. ;-)
LindaM
GBYapsody is a Great Time Saver! Yapsody has provided our club with a method to put on large activities, selll tickets and let everyone pick a seat of their choice. As an organizer, it has saved me so much time that was otherwise wasted. 5 star for convenience! The only negative we really have is that it is a bit difficult to learn. Once it is mastered it is great, but if you do not use it often it is easy to forget how to do certain tasks.
customer
GBA bit too clunky for us. I will say customer service is always excellent. This service can be clunky to use. We are a theatre company, we need both an online sales presence and the ability to have a point of sale. As a POS the system is extremely clunky and takes too long per sale, especially when you have a line of in person transactions. There are too many hoops to jump through and customers can be annoyed with having to give an email to finalize the sale. Customers who are not internet/online sale savvy can also have a hard time navigating the website. On the back end, electronic sales can be hard to track and navigate. It is not readily apparent how to generate reports that give the information needed when tracking where money is coming from, especially when you have multiple shows per season. It is hard to tell what the purchaser is buying when tickets are available for the entire season. We need, for our financial records, to know which shows the ticket purchases are going to. We may be using the site in a way that it is not completely designed to do. Which is in no way their fault. This just may not be the service for our kind of theatre.