Pooja = 10/10 Although Richard who I spoke to initially cut me off after being unable to wait a minute for me to find an order number this did mean I was put through to Pooja who was brilliant. She was friendly, quick at responding and answered fully, explaining anything I was unsure of. Just what you want when speaking to someone on a live chat!

I transfered a ticket to my wife for… I transfered a ticket to my wife for Take That but it didn't appear in her account, on the ASX system they said it was there but it wasn't in the app, so as it was good until the concert I thought by messaging customer services I had slim odds of getting a reply like with other companies. However, I had a quick reply and several messages later the ticket was sorted with plenty of time left, panic over, a great result.

Stephen The specific member of staff I spoke to was excellent, he helped with all my needs and questions both professionally and with patience. I got everything I needed resolved so easily. He is a credit to AXS.

Had a problem with not being able to view my tickets properly Had a problem with not being able to view one of my tickets properly. Despite having a bit of trouble explaining the problem customer services at AXS stuck with me and resolved the issue which finally turned out to be a technical glitch. It was really nice to deal with the same advisor from start to finish as we had to e-mail back and forth quite a few times. Polite and helpful.

Great customer service I was really struggling with the app - I needed to change my email address and then couldn't access my tickets. The Customer Service was so good. Swift response and such clear and helpful instructions. Thank you so much.