the seller backed out on us on gameday… the seller backed out on us on gameday on tickets I had bought months before for a steelers game. Gametime replaced our tickets with an upgrade to club level seats at no extra cost. Gametime staff kept me in the know until new tickets were issued. Great experience by the gamete staff.

Happy customer Upon purchasing my tickets I got an alert saying someone was trying to access my account. I immediately called the number given and your representative was awesome! She walked me through everything and assured me my tickets were purchased and safe! I'm so excited about getting to take my daughter to her first concert so thank you for the tickets and awesome service!

Fees poorly listed and not fully disclosed Fees poorly listed and not fully disclosed. Not accommodating and abrupt customer service. AVOID! Full story Purchased tickets for a local hockey game listed at $281. Paid via my phone so did not view the "all in price". Received an email receipt which said their fees were $110, which was 40% of the ticket price. Asked for refund and was told it was not possible and I should try to resell the ticket

Tickets a no show/Long refund process - Gametime has provided me with excellent access to sports events and concert tickets. The product is 5 STAR. However, a recent purchase soured my opinion, because the event tickets never arrived. - To receive a refund required a combination of texts and calls over a four day period. Eventually, the refund was processed, and I appreciate Gametime’s following through. - Ideally, to resolve immediate ticketing issues, access to a phone rep would be helpful. - The refund process was reactive. I communicated with three different reps who promised to elevate my issue, and have someone reach out. No one called. Setting realistic expectations would help. If they’re too busy to call, let people know to call back. - I’ll use the service again…but with a backup plan.

Grateful for how fast and reliable 👍 Although at the last concert I had a delay in sending the tickets because I bought them late, I called and spoke with Jena and she was very friendly and resolved my problem quickly. They are fast, reliable and secure. 👍