Streamily won't ship to some countries that are available on the web site Before placing an order I specifically looked up if product can be shipped to my location and it was there. So I placed it and all was well for streamily as far as it concerned billing me. There was no communication during two months till my order was fulfilled, but when it was time to ship it instead I was contatced by support and asked to come up with a new shipment address in another country(as if it's a trivial thing) since they won't ship to the address I left during the order creation. Because of that I had to bother a colleague and waste their time asking to receive shipment in my stead and then spend extra money so they could resend it to me directly. I can only wonder what would have happend if I couldn't find another address to ship to. The order itself arrived after all, but I can't attest to it's quality/integrity because I obviously didn't see it. It's been more than a month since my exchange with support and me suggesting to remove countries they are unwilling to ship to from the list so it won't be falsly advertised, but they are still present there. Make of it what you will.

Streamly is the worst Streamly is the worst. Autographs arrive in a cheap plastic sleeve that allows the ink to rub off. No padding, no protection when shipping. I wouldn't recommend buying anything from Streamly.

6 months, no shipment, no full refund I placed an order on October 29th 2023. For months and months, the status of the order has been stuck on "Waiting To Receive Order From [Talent]". I asked multiple times about this. At first I only got standard responses of "be patient, it will be here soon, surely". Then, I contacted "Nathalia" (as all those copy-paste responses on Trustpilot point out; I assume it is their codeword for "vocally unsatisfied customer" and expected them to actually do something this time). They answered on April 11th, refunded me $20 of the $120 paid and assured me they will receive my print "in the next few days". Surely. Two weeks later, and to no one's surprise, the months-long-missing print did not suddenly appear. The order status is the same it has always been. They keep stringing me along, they have been giving me empty promises for HALF A YEAR now and simply won't admit the print is lost and refund me. I want my money back. A lost shipment would have been sad either way, but this? This customer "service" is unacceptable. Heed all the negative reviews on here and stay AWAY from Streamily, because they will NOT help you once anything goes awry with your order.

Awful customer support experience I got a promotional email from Streamily that used my old legal name that they'd gotten from my first ever order's shipping address, and when I asked them politely to remove it from their database they lied and said they got the data from my gmail account which is not and has never been tied to my old legal name in any way, then went silent when I presented my skepticism and asked for more information how they pull name data from gmail. They've been silent for nearly two months. It's a violation of EU data protection laws. I have had the same issue of companies sending promo emails using my old legal name ripped from shipping data, but in all three other cases they immediately said "Sure" and removed it - they were helpful and fast, unlike my experience with Streamily's customer support.

Awful customer service, terrible fees, talent canceling or moving singing date at the last minute I have bought from streamily many times over the past couple of months, even bought myself a family membership thinking it would be a good investment but this site continues to disappoint me. I have a print order that for about 3 months now has not had any update and when I contacted streamily the support produces some generic line about "Our Talent Support department has actively been in contact with their team in an effort to get your print back to us as soon as possible so that we may prepare it for shipment." with no further updates that is just frustrating to hear. The service fees used to be tolerable but this past couple of months has racked up to be more than the shipping price which I just think is ludicrous. The support team response is also condescending when I asked which basically boils down to dont like the fee dont buy the print were not hiding anything and this fee is to offset costs which sounds reasonable but the response was less than stellar in my opinion. Lastly the random cancellation or date signing moving is just annoying. Had a few prints which had their date moved or cancelled with no response or updated from streamily to inform the buyer about it. Even had a couple of no shows in which the signing date is correct but no signing was done. I understand certain events may arise but atleast and update on no-shows would have been appreciated. Overall disappointing business and if it wasnt for the the convenience of the site I would quit cold turkey but the experience has definitely left a sour taste in my mouth and I would not recommend the site to most people besides those who are desperate for an exclusive print and cant attend a convention.