Ordered a while ago Ordered a signing back in August, there was an error on the package so it never came.Took a while to solve it but support was nice enough to refund me.

Awful customer support experience I got a promotional email from Streamily that used my old legal name that they'd gotten from my first ever order's shipping address, and when I asked them politely to remove it from their database they lied and said they got the data from my gmail account which is not and has never been tied to my old legal name in any way, then went silent when I presented my skepticism and asked for more information how they pull name data from gmail. They've been silent for nearly two months. It's a violation of EU data protection laws. I have had the same issue of companies sending promo emails using my old legal name ripped from shipping data, but in all three other cases they immediately said "Sure" and removed it - they were helpful and fast, unlike my experience with Streamily's customer support.

Awful customer service, terrible fees, talent canceling or moving singing date at the last minute I have bought from streamily many times over the past couple of months, even bought myself a family membership thinking it would be a good investment but this site continues to disappoint me. I have a print order that for about 3 months now has not had any update and when I contacted streamily the support produces some generic line about "Our Talent Support department has actively been in contact with their team in an effort to get your print back to us as soon as possible so that we may prepare it for shipment." with no further updates that is just frustrating to hear. The service fees used to be tolerable but this past couple of months has racked up to be more than the shipping price which I just think is ludicrous. The support team response is also condescending when I asked which basically boils down to dont like the fee dont buy the print were not hiding anything and this fee is to offset costs which sounds reasonable but the response was less than stellar in my opinion. Lastly the random cancellation or date signing moving is just annoying. Had a few prints which had their date moved or cancelled with no response or updated from streamily to inform the buyer about it. Even had a couple of no shows in which the signing date is correct but no signing was done. I understand certain events may arise but atleast and update on no-shows would have been appreciated. Overall disappointing business and if it wasnt for the the convenience of the site I would quit cold turkey but the experience has definitely left a sour taste in my mouth and I would not recommend the site to most people besides those who are desperate for an exclusive print and cant attend a convention.

I got a different signature to the one… I got a different signature to the one that was signed on livestream. It was still done by the same voice actor, so it's not all bad, but considering that the whole point of getting it signed on livestream was to also get that exact same signed print, it feels disappointing. I asked Streamily about it since this particular print also arrived 2 months later than the first print I got (both were signed in the same livestream) and they told me that sometimes there is a delay between orders even if they are signed at the same time. Clearly this was a lie and the original print was lost. I'm also baffled by Streamily insisting that taking a clip for memory's sake of the voice actor signing YOUR print that you PAID for to have signed on stream as being illegal.

My package said it was delivered a week… My package said it was delivered a week ago, but they delivered it to the wrong post office box. I emailed streamily asking if there was anything they could do and it was pretty much just "ask your post office." I understand it is not streamily's fault the print was lost but it was an expensive item that it just gone now.