quickly fixed mistake there was an error with the video being sent, and they got in contact with the talent and fixed the issue as quickly as possible. the signed print i got for my brother's birthday was amazing, and he loves it.

Streamly is the worst Streamly is the worst. Autographs arrive in a cheap plastic sleeve that allows the ink to rub off. No padding, no protection when shipping. I wouldn't recommend buying anything from Streamly.

6 months, no shipment, no full refund I placed an order on October 29th 2023. For months and months, the status of the order has been stuck on "Waiting To Receive Order From [Talent]". I asked multiple times about this. At first I only got standard responses of "be patient, it will be here soon, surely". Then, I contacted "Nathalia" (as all those copy-paste responses on Trustpilot point out; I assume it is their codeword for "vocally unsatisfied customer" and expected them to actually do something this time). They answered on April 11th, refunded me $20 of the $120 paid and assured me they will receive my print "in the next few days". Surely. Two weeks later, and to no one's surprise, the months-long-missing print did not suddenly appear. The order status is the same it has always been. They keep stringing me along, they have been giving me empty promises for HALF A YEAR now and simply won't admit the print is lost and refund me. I want my money back. A lost shipment would have been sad either way, but this? This customer "service" is unacceptable. Heed all the negative reviews on here and stay AWAY from Streamily, because they will NOT help you once anything goes awry with your order.

Needs Improvement I recently purchased my first Streamily signings; there were a total of four. It has not been the best experience. 1) As I was choosing my prints, in December, I noticed that many of the descriptions for numerous signers referenced an event that had occurred last July. 2) During all four signings, each signer mentioned several times how they hadn't received certain prints. 3) One of the signers hadn't received my print. I followed up with Streamily and was told that I'll just have to wait until the Talent does another event with them. No assurance that they'd follow up with the signer, no offer of any sort of recourse, I just have to wait while having neither my print nor the money I paid for it. 4) One of the signers had their stream rescheduled twice due to none of their prints arriving in time. It's a cool service, but the company is clearly a mess. I won't be purchasing again.

I was scammed out of $200 I was scammed out of $200. Bought two duos in Oct. They were completed a week later but still haven’t received them. Customer service says no refund because they signed it! Seriously??? They never returned it back to you!