We had issues with the bottom burner We had issues with the bottom burner. Had amazing support trying to trouble shoot what was wrong. I think our problem was more of an operator error because it started working.

I truly love my Carbon Pizza Oven I truly love my Carbon Pizza Oven! About to make my second batch of pizzas today! Still perfecting my launch (need to practice) but the oven is everything I've dreamed about. It's very well made and super easy to set-up, ignite and use. It's simple, gorgeous and cooks perfectly! Thank you for developing a perfect home pizza oven, it's a great investment for everyone that loves pizza!

My only wish is there was an outside reader to know what the actual temperature is. Assembled the stand with no issues. Ran the oven for 30 minutes on high before cooking our first Neoplitain Pizza. The crust burned quickly but we need to have a lot more practice. It's all about regulating the top burner control. My only wish is there was an outside reader to know what the actual temperature is.

Don’t waste your money!!! Took three months to receive. Customer support is timely but vague. We are pizza connoisseurs, but first try was a joke! Bottom raw, top overcooked. My husband had to take apart the oven to find there was there was a piece of packing foam in lower oven gas line. Fixed that, and it still doesn’t cook the bottom. I asked about this problem and got the dumb answer, “ turn the bottom to high and top to low.” Well, we already tried that!!! Three more tries, and still the same results. Seems like maybe this company doesn’t want to answer questions once shipped, and clearly doesn’t want to refund poorly built pizza ovens!

I cannot say enough good about the… I cannot say enough good about the customer service at Cook With Carbon. I've had a couple little setbacks with my purchase. Minor things that I knew can be easily taken care of and once again Brandon and Scott did the right thing and made things right. It's great to have such professional support behind an amazing product. I love my Cook With Carbon Pizza Oven!