After the Blue Ridge Rock Festival… After the Blue Ridge Rock Festival (BRRF) screwed over its fans with poor execution and a festival that had the majority of its acts canceled... and after BRRF continued to lie and delay about issuing refunds, Lyte stepped up and did the right thing and issued a refund for the festival tickets that we purchased through them. BRRF still hasn't refunded anyone.

Quickest response I ever goT. Lyte’s customer service team was so helpful they gave me an answer legit in less than 2 minute . I had a question about my ticket. I booked it under my husbands surname however It doesn’t match my surname on my licence , as I didn’t want to get denied entry due to that . So I emailed lyte (I was panicking ) about 1 hour before the gates opened I got a response within 2 minutes . The fastest response I ever gotten via email. Majority of company’s can learn something with how lyte has set up their customer service especially if its last minute questions . Thank you so much Lyte and my agents name was Maria .

Gulf Coast Jam I'm a First Responder and was looking forward to attending the Gulf Coast Jam. I wasn't sure if I could purchase a ticket for my Husband & Mother for the First Responder discount. When I inquired about it there were three tickets available. When I finally received an answer the tickets were no longer available. Now I'm on a waiting list and haven't heard anything yet.

I am still waiting for my Bruce… I am still waiting for my Bruce Springsteen tickets for Thursday6 July. Emailed twice but just received a reply to follow the link that isn’t allowing me to download the tickets. Getting worried 3 July: without ANY communication from Lyte I had an email from AXS regarding my Bruce Springsteen tickets. All now downloaded. The lack communication from Lyte was disappointing to say the least and stressful. Had I been scammed. Would not recommend them to anyone.

I bought tickets for the wrong day in error I bought the wrong tickets by mistake so I emailed to request a swap to a different day. It took a few days to get a response but it was clear I just needed to purchase more tickets for the correct day before I could get a refund which I did. I then received a response a few days later confirming my refund . All painless, the only negative thing would be the response time.