Customer service After discovering an issue with resale tickets, Jazz certainly stayed on top if it and kept me informed! Today I got her email that everything is taken care of! She was amazing and I’m sure the staff must be as well!

Disappearing Springsteen tickets! Bought Springsteen tickets for the BST Hyde Park show via Festicket. Like many others I then tried to repurchase them via Lyte - directed by the organisers! After multiple support tickets and weeks and weeks I finally was able to purchase them again. It's now less than a week to go and I still don't have any tickets, just a confirmation I've paid. It looks like I don't actually own them at all, but am waiting for someone to return theirs?! Not what I signed up for - I bought tickets myself, not a resale. No response to yet another support ticket yesterday either. Terrible service for most of it, it feels like I'm being scammed!

I am still waiting for my Bruce… I am still waiting for my Bruce Springsteen tickets for Thursday6 July. Emailed twice but just received a reply to follow the link that isn’t allowing me to download the tickets. Getting worried 3 July: without ANY communication from Lyte I had an email from AXS regarding my Bruce Springsteen tickets. All now downloaded. The lack communication from Lyte was disappointing to say the least and stressful. Had I been scammed. Would not recommend them to anyone.

Lyte did their bit Highly efficient and rapid response, which eased my worries regarding ticketing fir an up and coming event. Jazz, who was my customer liason, was friendly, Informative and supportive. Spot on from Lyte.

Lyte absolutely came thru for us Lyte absolutely came thru for us. Thank you Teresa and Marie. We has weekend 1 tickets leading up to the Covid cancellation(s). Then a family event was scheduled for that weekend. Missing Coachella after waiting this long - what if we are not able to swap? Fortunately, our experience with Lyte was excellent and it came thru for us. We will use Lyte again if (and more likely when) this happens again. Thank you Lyte - this took a lot of pressure off of us. The anticipation and excitement of the Coachella experience has returned.