Disappearing Springsteen tickets! Bought Springsteen tickets for the BST Hyde Park show via Festicket. Like many others I then tried to repurchase them via Lyte - directed by the organisers! After multiple support tickets and weeks and weeks I finally was able to purchase them again. It's now less than a week to go and I still don't have any tickets, just a confirmation I've paid. It looks like I don't actually own them at all, but am waiting for someone to return theirs?! Not what I signed up for - I bought tickets myself, not a resale. No response to yet another support ticket yesterday either. Terrible service for most of it, it feels like I'm being scammed!

Excellent Customer Service A+++ Purchased tickets for an upcoming show and didn't receive the confirmation email. Contacted support and they took care of my issue (which was my fault - mistyped email address) and addressed all of the questions that I had. Very happy with the support - Lily was the best! Highly recommended A+++

I bought tickets for the wrong day in error I bought the wrong tickets by mistake so I emailed to request a swap to a different day. It took a few days to get a response but it was clear I just needed to purchase more tickets for the correct day before I could get a refund which I did. I then received a response a few days later confirming my refund . All painless, the only negative thing would be the response time.

Lyte absolutely came thru for us Lyte absolutely came thru for us. Thank you Teresa and Marie. We has weekend 1 tickets leading up to the Covid cancellation(s). Then a family event was scheduled for that weekend. Missing Coachella after waiting this long - what if we are not able to swap? Fortunately, our experience with Lyte was excellent and it came thru for us. We will use Lyte again if (and more likely when) this happens again. Thank you Lyte - this took a lot of pressure off of us. The anticipation and excitement of the Coachella experience has returned.

After the Blue Ridge Rock Festival… After the Blue Ridge Rock Festival (BRRF) screwed over its fans with poor execution and a festival that had the majority of its acts canceled... and after BRRF continued to lie and delay about issuing refunds, Lyte stepped up and did the right thing and issued a refund for the festival tickets that we purchased through them. BRRF still hasn't refunded anyone.