The Vinyl on 2 pieces is severely… The vinyl on 2 pieces is severely dented and therefore compromised due to the way their packers arranged the pieces in the crate. I want these pieces replaced as I do not feel I should have to duct tape a brand new $2500 reformer. Also my reformer with TOWER (very dangerous if not installed correctly) came with no instructions for assembly or use AND the company will not respond to my texts and emails. Honestly as far as they are concerned, I have had the product for a week, and I haven't assemble it. VERY unhappy with the lack of customer service but the Reformer itself is just what I was looking for in this price range. Wish I would hear from them as quickly as when I reached out to buy the machine...same old story I guess.

Recommended by a coworker Recommended by a coworker, I received the V5 Reformer without any problems and it allows me to continue my Pilates training from the convenience of my home, saving me time and money. They offered the most competitive price. It was easy to set up.

The customer service is very good. The customer service is very good. They even get back to me when I have questions (really important). This is the second time I've ordered parts (design flaws cause parts to wear out; sorry, that's just a negative). Both times the service people were outstanding representatives of the company. Professional, enthusiastic, and courteous.

Great service Great service. Easy to purchased and track shipping status. Love the V5 reformer.

There is no substitute for a reformer… There is no substitute for a reformer with a tower for figure management! The versatility of the equipment allows me to do targeted workouts for different parts of my body, which helps a lot with figure management. Now, I spend time every day sculpting my body. More workout videos would be great.