The customer service is very good. The customer service is very good. They even get back to me when I have questions (really important). This is the second time I've ordered parts (design flaws cause parts to wear out; sorry, that's just a negative). Both times the service people were outstanding representatives of the company. Professional, enthusiastic, and courteous.

This Cadillac V2 is really helpful in… This Cadillac V2 is really helpful in correcting posture! Consistent exercise has improved my posture issues, especially hunching and lower back problems. This device is very well thought out, quiet and smooth to use, and has a very sleek design. Their sales team is very professional and gave me a lot of advice on my posture issues and the service was excellent!

The Vinyl on 2 pieces is severely… The vinyl on 2 pieces is severely dented and therefore compromised due to the way their packers arranged the pieces in the crate. I want these pieces replaced as I do not feel I should have to duct tape a brand new $2500 reformer. Also my reformer with TOWER (very dangerous if not installed correctly) came with no instructions for assembly or use AND the company will not respond to my texts and emails. Honestly as far as they are concerned, I have had the product for a week, and I haven't assemble it. VERY unhappy with the lack of customer service but the Reformer itself is just what I was looking for in this price range. Wish I would hear from them as quickly as when I reached out to buy the machine...same old story I guess.

With so many Pilates studios shutting… With so many Pilates studios shutting down due to the pandemic and the remaining open ones being so expensive, I decided to invest in myself and my health and purchase my own reformer for my home. So glad.I did.

I spent at least three months… I spent at least three months researching and planning my purchase and finally chose this great Cadillac for the money. When I received it, the accessories and core structure were intact except for a small tear in the wood crate packaging. After assembling it, I couldn't help but marvel at the fact that I had made a very good choice.