Exceeded expectations but I can only give 4 stars. I have been receiving and using this reformer for over a month now, and at the time I received it, I was very shocked by its texture and appearance. But right after that I realized that the trainer did not come with an installation manual. To his credit though, Eric was very patient in showing me how to install it. But I can only give it 4 stars, I think I would have given it 5 stars if there was an installation manual or a detailed installation video and movement training video.

This Cadillac V2 is really helpful in… This Cadillac V2 is really helpful in correcting posture! Consistent exercise has improved my posture issues, especially hunching and lower back problems. This device is very well thought out, quiet and smooth to use, and has a very sleek design. Their sales team is very professional and gave me a lot of advice on my posture issues and the service was excellent!

The customer service is very good. The customer service is very good. They even get back to me when I have questions (really important). This is the second time I've ordered parts (design flaws cause parts to wear out; sorry, that's just a negative). Both times the service people were outstanding representatives of the company. Professional, enthusiastic, and courteous.

There is no substitute for a reformer… There is no substitute for a reformer with a tower for figure management! The versatility of the equipment allows me to do targeted workouts for different parts of my body, which helps a lot with figure management. Now, I spend time every day sculpting my body. More workout videos would be great.

Great service Great service. Easy to purchased and track shipping status. Love the V5 reformer.