With so many Pilates studios shutting… With so many Pilates studios shutting down due to the pandemic and the remaining open ones being so expensive, I decided to invest in myself and my health and purchase my own reformer for my home. So glad.I did.

I spent at least three months… I spent at least three months researching and planning my purchase and finally chose this great Cadillac for the money. When I received it, the accessories and core structure were intact except for a small tear in the wood crate packaging. After assembling it, I couldn't help but marvel at the fact that I had made a very good choice.

It arrived three weeks after placing… It arrived three weeks after placing the order, but upon receipt, the wooden box packaging was already crushed and broken, but the body of the machine was not broken, but the edges of one of the boxes were crushed and deformed. Customer service responded quickly and promised to send me a replacement. I think I would have given a higher rating if the wooden box packaging had not been warped and the shipping had been a little faster.

I ordered on Monday and received it on… I ordered on Monday and received it on Saturday, very fast delivery !!!!!!! It really far exceeded my expectations, I didn't think I could get something so beautiful for such a low price, but it did. I've been working out with it for a week now and I think I'm addicted. It would be nice if you offered installation. It took me a little while to get it installed, but luckily the customer service people were patient and guided me.

The customer service is very good. The customer service is very good. They even get back to me when I have questions (really important). This is the second time I've ordered parts (design flaws cause parts to wear out; sorry, that's just a negative). Both times the service people were outstanding representatives of the company. Professional, enthusiastic, and courteous.