Misrepresentation I went to the Mozart house concert. The music was good - but it was not in Mozart's house! The entire purpose of the concert was the ornate decorations and history of the venue. Instead, we were in an abhorrently decorated modern room where they didn't even bother to unwrinkle the carpet the musicians were playing on. I have no recollection of them telling me it wasn't in the normal venue before purchasing - if they did, they must have sneaked it in somewhere where the customer doesn't see it. Awful rip-off, praying on tourists. It was hard to even enjoy the musicians when I was so disappointed I had fallen for their ploy like a shmuck - and then they have the audacity to charge for water in their swelteringly hot modern building that despite it's being at least fifty times younger than the actual building, does not have air conditioning. Better to call ahead and double-check everything before dealing with this vendor.

Bit more attention to detail and would be 5 stars Easy to use website with good information about the sort of performance you are booking. Confirmation arrived promptly and electronically. On the evening the arrangements seemed a little amateur eg allocation of an actual seat and while drinks at the interval were mentioned these had to be paid for. The invitation to comment comes with a "20 euro" gift voucher but mine actually says it's for 10 euros. For an extra few euros on the ticket price a glass of fizz in the interval could be included, and the front of house team on the night needs a little more training/support.

The expectation was very high ..... The expectation was very high for what the concert really was. I spent the past September 19 listening to the interpretation of "The Four Seasons" by Antonio Vivaldi and there was not a single minute in which the orchestra was tuned. Mainly, the first violin. He never tuned. And well, being a concert in the city of Vienna, the least one expects is a tuned orchestra. Very bad the concert.

Worked exactly as advertised, no issues at all. Concert was exactly as described, correct time, correct date, correct place. Ordered tickets, printed out the receipt that was e-mailed to me a few minutes later, took it with me to Europe, showed it to the ticket counter at the concert hall in Salzburg and was assigned a seat immediately.

Never again! Super over-priced ticket fo a rubbish seat. I felt cheated. The re-sellers at the entrance maybe a better option. Not worth it at all. The story does not end here as the experience at the Opera was awful because some of the staff were terribly nasty and arrogant. I wish I could talk to the manager. Never again!.