Misrepresentation I went to the Mozart house concert. The music was good - but it was not in Mozart's house! The entire purpose of the concert was the ornate decorations and history of the venue. Instead, we were in an abhorrently decorated modern room where they didn't even bother to unwrinkle the carpet the musicians were playing on. I have no recollection of them telling me it wasn't in the normal venue before purchasing - if they did, they must have sneaked it in somewhere where the customer doesn't see it. Awful rip-off, praying on tourists. It was hard to even enjoy the musicians when I was so disappointed I had fallen for their ploy like a shmuck - and then they have the audacity to charge for water in their swelteringly hot modern building that despite it's being at least fifty times younger than the actual building, does not have air conditioning. Better to call ahead and double-check everything before dealing with this vendor.

Bit more attention to detail and would be 5 stars Easy to use website with good information about the sort of performance you are booking. Confirmation arrived promptly and electronically. On the evening the arrangements seemed a little amateur eg allocation of an actual seat and while drinks at the interval were mentioned these had to be paid for. The invitation to comment comes with a "20 euro" gift voucher but mine actually says it's for 10 euros. For an extra few euros on the ticket price a glass of fizz in the interval could be included, and the front of house team on the night needs a little more training/support.

A wonderful experience! The online experience was very easy. The service at the concert was amazing! We were treated in a very sincere and special way. It was a magical night from beginning to end! The only somewhat negative, was that the venue was difficult to find. More information about how to find the unique location would be helpful.

Dreadful pre concert meal We booked a package with pre concert dinner at the Grand Hotel Wine and concert at the Musikverein with the Vienna Mozart orchestra. We had an execrable meal in the 1870 restaurant terrace at the Grand consisting of watery soup followed by chicken thighs in a tired room with poor service. The concert was musically very good although the seats were hard and the lighting uncomfortably bright. Enjoy the concert, eat elsewhere

We came especially for this concert and… We came especially for this concert and we where very disappointed to find that the main room which Mozart used to play and work is still renovating, and it was very hot. We where in Vienna on Jon and on your email site it was written that you will be don by Match. And it wasn't like that. So it was disappointing.