Clumsy administration. Excellent concert As indicated in your preamble, this rating is given only to the administration of the concert. I booked in advance, and printed what I was stated to be an e-ticket. When we arrived, we found we had to queue, so we could receive another ticket after handing in the original. This took some time. We were told that unless we had the second ticket, we would not be ‘in the system’. I am not able to stand for long periods and there was nowhere to sit while my husband obtained the second ticket. I consider this to be terrible organisation, although the staff were polite in the circumstances. Fortunately this experience was not carried through to the concert itself, which was memorable.

A wonderful experience! The online experience was very easy. The service at the concert was amazing! We were treated in a very sincere and special way. It was a magical night from beginning to end! The only somewhat negative, was that the venue was difficult to find. More information about how to find the unique location would be helpful.

A wonderful musical experience It was a great musical experience, music rendered by four talented young women, set in one of the most beautiful opulent rooms in the world. I will always think of this evening in Salzburg in the marble hall of the palace listening to Mozart being played in his own city, fond memory of which will linger on for a long time to come.

Royal Orchestra Venue Deception While order and getting our seat was easy enough. The advertised event was far from what we actually experienced. We went and saw the Vienna Royal Orchestra. All advertisement was that the venue was supposed to be in the House of Industry or Niederoesterreich Palace.; however, after getting our tickets and arriving at the address it turns out the venue is now a school gymnasium (I wish I was making this up). While the quality of performance was decent, it doesn't nearly make up for the 59 euro/person we paid based on the website images. Will be contacting for any reconciliation. Have another concert tomorrow....cant be worse can it?

Bit more attention to detail and would be 5 stars Easy to use website with good information about the sort of performance you are booking. Confirmation arrived promptly and electronically. On the evening the arrangements seemed a little amateur eg allocation of an actual seat and while drinks at the interval were mentioned these had to be paid for. The invitation to comment comes with a "20 euro" gift voucher but mine actually says it's for 10 euros. For an extra few euros on the ticket price a glass of fizz in the interval could be included, and the front of house team on the night needs a little more training/support.