Terrible Dinner in Hotel Breakfast Area I bought 2 tickets for Dinner + Vienna Mozart Orchestra / 1870 Restaurant Terrace / Musikverein - GoldenHall. The 1870 Restaurant is on the top floor of the Grand Hotel Wien. When I arrived the staff told me that the restaurant was booked for a private event and to proceed to the 1st Floor. The staff seated us at their hotel breakfast buffet area. We had a choice of fish or chicken. I chose the chicken. The plate was brought to me with 3 chicken nugget size pieces of chicken thigh meat and a lemon half to squeeze over it. There was nothing else on the plate. I tried to eat it but it was too greasy. I don’t write bad reviews, but this was a total rip off. I paid a lot of money to have a nice dinner with my wife at a nice restaurant. What we got instead was seating in a loud hotel lobby and an entree that wouldn’t meet McDonald’s standards. They even charged us $9 Euros for the bottle of water we drank. The soup and desert were fine and we enjoyed the concert, but don’t buy the dinner!

Bit more attention to detail and would be 5 stars Easy to use website with good information about the sort of performance you are booking. Confirmation arrived promptly and electronically. On the evening the arrangements seemed a little amateur eg allocation of an actual seat and while drinks at the interval were mentioned these had to be paid for. The invitation to comment comes with a "20 euro" gift voucher but mine actually says it's for 10 euros. For an extra few euros on the ticket price a glass of fizz in the interval could be included, and the front of house team on the night needs a little more training/support.

Two splendid evenings... We experienced two evenings with Vienna Concerts on a recent trip to Austria, once in Salzburg and once in Vienna. On both evenings, we were well looked after and the meal was most enjoyable but it was the music which made the evenings special. This is particularly so with the Mozart concert in Salzburg.

Clumsy administration. Excellent concert As indicated in your preamble, this rating is given only to the administration of the concert. I booked in advance, and printed what I was stated to be an e-ticket. When we arrived, we found we had to queue, so we could receive another ticket after handing in the original. This took some time. We were told that unless we had the second ticket, we would not be ‘in the system’. I am not able to stand for long periods and there was nowhere to sit while my husband obtained the second ticket. I consider this to be terrible organisation, although the staff were polite in the circumstances. Fortunately this experience was not carried through to the concert itself, which was memorable.

Never again! Super over-priced ticket fo a rubbish seat. I felt cheated. The re-sellers at the entrance maybe a better option. Not worth it at all. The story does not end here as the experience at the Opera was awful because some of the staff were terribly nasty and arrogant. I wish I could talk to the manager. Never again!.