We’d bought tickets online and… We’d bought tickets online and collected them at the venue on the evening of the performance . This was easy and straightforward. The actual concert was amazing - the venue is great and the performances of everyone was so professional. The underground back to our hotel was easy as well Vienna is without doubt a beautiful City and we enjoyed everything it had to offer - museums, Christmas markets, coffee / tea houses, the fair and Ferris wheel, ice skating, transportation, and food and drink very well priced. Can’t wait to return

Dreadful pre concert meal We booked a package with pre concert dinner at the Grand Hotel Wine and concert at the Musikverein with the Vienna Mozart orchestra. We had an execrable meal in the 1870 restaurant terrace at the Grand consisting of watery soup followed by chicken thighs in a tired room with poor service. The concert was musically very good although the seats were hard and the lighting uncomfortably bright. Enjoy the concert, eat elsewhere

Never again! Super over-priced ticket fo a rubbish seat. I felt cheated. The re-sellers at the entrance maybe a better option. Not worth it at all. The story does not end here as the experience at the Opera was awful because some of the staff were terribly nasty and arrogant. I wish I could talk to the manager. Never again!.

Misrepresentation I went to the Mozart house concert. The music was good - but it was not in Mozart's house! The entire purpose of the concert was the ornate decorations and history of the venue. Instead, we were in an abhorrently decorated modern room where they didn't even bother to unwrinkle the carpet the musicians were playing on. I have no recollection of them telling me it wasn't in the normal venue before purchasing - if they did, they must have sneaked it in somewhere where the customer doesn't see it. Awful rip-off, praying on tourists. It was hard to even enjoy the musicians when I was so disappointed I had fallen for their ploy like a shmuck - and then they have the audacity to charge for water in their swelteringly hot modern building that despite it's being at least fifty times younger than the actual building, does not have air conditioning. Better to call ahead and double-check everything before dealing with this vendor.

An amateur concert…disappointing This was very much an amateur concert in terms of the music itself with a range of ability of the musicians themselves, the cello player being the excelling musician. Whilst the booking process itself was simple, for the price, the standard of the performance did not meet expectations which was particularly disappointing as the tickets were a special gift for us. We had printed off the tickets but the venue had a record of our booking. The venue for the Mozart concert was beautiful and the room was warm. We were welcomed by the hosts.