The show was wonderful but had to (in addition to the packaged cost) pay for beverages. The show was wonderful, the food was great but very small helpings, but the drinks (to include water) were not included in the meal price. I had wished that I would've known about the added cost of the drinks- especially that I would be paying more than 5 Euro for a bottle of water. I would attend in the future but I would upgrade my meal for a better experience.

Bit more attention to detail and would be 5 stars Easy to use website with good information about the sort of performance you are booking. Confirmation arrived promptly and electronically. On the evening the arrangements seemed a little amateur eg allocation of an actual seat and while drinks at the interval were mentioned these had to be paid for. The invitation to comment comes with a "20 euro" gift voucher but mine actually says it's for 10 euros. For an extra few euros on the ticket price a glass of fizz in the interval could be included, and the front of house team on the night needs a little more training/support.

Clumsy administration. Excellent concert As indicated in your preamble, this rating is given only to the administration of the concert. I booked in advance, and printed what I was stated to be an e-ticket. When we arrived, we found we had to queue, so we could receive another ticket after handing in the original. This took some time. We were told that unless we had the second ticket, we would not be ‘in the system’. I am not able to stand for long periods and there was nowhere to sit while my husband obtained the second ticket. I consider this to be terrible organisation, although the staff were polite in the circumstances. Fortunately this experience was not carried through to the concert itself, which was memorable.

We came especially for this concert and… We came especially for this concert and we where very disappointed to find that the main room which Mozart used to play and work is still renovating, and it was very hot. We where in Vienna on Jon and on your email site it was written that you will be don by Match. And it wasn't like that. So it was disappointing.

Worked exactly as advertised, no issues at all. Concert was exactly as described, correct time, correct date, correct place. Ordered tickets, printed out the receipt that was e-mailed to me a few minutes later, took it with me to Europe, showed it to the ticket counter at the concert hall in Salzburg and was assigned a seat immediately.