I bought the wrong tickets for the… I bought the wrong tickets for the wrong day. The staff ( Jeff) was very helpful and lead me to the right purchase with no inconvenience. Congratulations Samuel Maldonado Mexico City

Bad experience with online process; saved by a human. My experience with the online process was horrible. My subsequent experience on the phone with Liza was wonderful. I used the online platform to buy two opera tickets, and I paid for two (they were not together and were different prices). I later got an email saying I bought the tickets twice--not sure how THAT happened, but it was a BIG MISTAKE and I will not use the online service ever again. By the time I went back online (next day) to choose new tickets, they had doubled in price! This is unacceptable. Plus I couldn't figure out how to apply a credit from the other two tickets I had purchased then lost. I called directly and Liza was able to help tremendously; otherwise I was planning just to cancel and dispute the charges. This is NOT a good platform!

Scam artists! Avoid! At the last minute (24 hrs before the performance), they sent an email saying that they had cancelled my tickets and refunded my money for the ballet. But this was well after travel plans had been made. An in fact, they did not refund my money. DO NOT USE THIS COMPANY. They are fraudulent.

Don't buy ticket from this company Stay far away from this company - they are cheating you to pay over prized tickets. I have just bought ticket for more than 3 times the original value because their homepage appears to be an original ticket place of the New York City Ballet. I paid $137 per ticket for tickets I could have bought easily for $40 at the original place. Naturally they claim that you find somewhere in the conditions that they are a resale market place. This is of course not directly visible on their page, which makes you believe the site is the original sales place, such you don't question if the ticket price is right. Furthermore, they have paid Google to get on top of the search for New York City Ballet. All in all they cheated me into paying $548 for tickets worth $160.

Appalling service Appalling service, I wish I'd never used them. I've booked a ticket for the NY Met for 6th October and fully paid on the 29th August. The email states tickets will be ready on Aug 30, 2022. Today is 26th September and still no ticket. I asked the customer service and was told I would just have to wait, why when they already have my money? I totally resent paying $257 to these people and have nothing to show for it. I travel to the US next week and will not have access to a printer so even if they do send a ticket, which I doubt, how will I print it? I definitely won't use them again.