Appalling service Appalling service, I wish I'd never used them. I've booked a ticket for the NY Met for 6th October and fully paid on the 29th August. The email states tickets will be ready on Aug 30, 2022. Today is 26th September and still no ticket. I asked the customer service and was told I would just have to wait, why when they already have my money? I totally resent paying $257 to these people and have nothing to show for it. I travel to the US next week and will not have access to a printer so even if they do send a ticket, which I doubt, how will I print it? I definitely won't use them again.

Metropolitan Opera tickets Metropolitan Opera tickets. I was skeptical about this company, but I had a good experience buying and getting my tickets. Just check your spam folders. Cause the company does email the etickets.

First they check your LinkedIn...what are they looking for? Don't use them. Before they responded to my email to cancel my tickets, they checked my linkedin profile. That's certainly raised eyebrows amongst people. Not sure if they do that to everyone, or just select "certain" individuals. Then they won't honor the ticket available date under the IMPORTANT NOTE on the website, instead saying it will be released only prior to the start of the show. They say that's in the Terms of Service, which funnily enough, aren't readable after you buy the tickets. The phone support said they're just a call service, and can't do anything but email the company.

Bad experience with online process; saved by a human. My experience with the online process was horrible. My subsequent experience on the phone with Liza was wonderful. I used the online platform to buy two opera tickets, and I paid for two (they were not together and were different prices). I later got an email saying I bought the tickets twice--not sure how THAT happened, but it was a BIG MISTAKE and I will not use the online service ever again. By the time I went back online (next day) to choose new tickets, they had doubled in price! This is unacceptable. Plus I couldn't figure out how to apply a credit from the other two tickets I had purchased then lost. I called directly and Liza was able to help tremendously; otherwise I was planning just to cancel and dispute the charges. This is NOT a good platform!

Do not use this company to purchase tickets After purchasing 7 tickets from this awful company I cannot recommend anyone uses them. In fact only use them if you want to buy over priced tickets and then be charged 45% the cost of the tickets to cancel an order months in advance of an event. I have no idea how companies like this stay in business.