Shipment Paid extra for shipping , still waiting for item. Waste of money for shipment.

No inztructions included in the box - resulting in incorrect installation After removing all of the parts from the box,, I did not see any instructions on how to install the chains. The only holes I saw - and there were four of them were on the one side of the tire. I installed the chain mountings in three of the four holes - which were drain holes. Now I have to remove the nuts - which are locktite nuts - and reinstall the chains. I would appreciate Eastern sending me some replacement nuts.

Missing slide We’ve just taken delivery for our jungle gym and it came without the slide (main part) and we now have to wait another two weeks!! Feeling extremely frustrated and upset.

After care Customer Support Awful The kids love what they have now but kids are Kids. The instructions gave 8 hours to assemble took me two days 4 hours to make out the instructions and work out the screws and timber. Timber quantities outlined in the instructions were not what i was given and now that i am asking them to send me the additional wood they want me to pay the shipping costs. What's very confusing is that depending if the wood on 9cm or 9.5 cm wood get different quantities. The instructions have two different designs in them to add to the confusion and the measurements at times are left to ur own discretion. In all would not recommend as difficulty is to high unless you have wood work skills. And customer care in none existent. I guess there is a reason they are cheaper than others not always best to go with cheaper option. i get the service u pay for. but very very disappointing

Made in China No where in any description or other statements is the fact that these swing sets are manufactured in China. Aside from the reputation of China using toxic chemicals in consumer products, I try to by American made products wherever possible. As my grandchildren would be using this product manufactured in a country that has no care for quality or safety of the consumer, I must now rethink what my options are. Eastern Jungle Gym's excuse of using low priced and available source materials is unacceptable without disclosure.