No inztructions included in the box - resulting in incorrect installation After removing all of the parts from the box,, I did not see any instructions on how to install the chains. The only holes I saw - and there were four of them were on the one side of the tire. I installed the chain mountings in three of the four holes - which were drain holes. Now I have to remove the nuts - which are locktite nuts - and reinstall the chains. I would appreciate Eastern sending me some replacement nuts.

Not all hardware arrived! Required a trip to the hardware store to re-purchase "included" materials. I received my box yesterday and it was severely damaged in shipment. The way it was packaged was incredibly poor and none of the bags of the hardware were sealed, so the bolts, nuts, and washers roaming free in the box. Since the contents of the box are very heavy and have sharp edges, I would assume that a more heavy duty box would've been used. The contents inside were responsible for the 2 holes in the box, which resulted in me having to go to the hardware store to re-purchase half of the hardware required to assemble my swing-set. Such a huge disappointment!

Made in China No where in any description or other statements is the fact that these swing sets are manufactured in China. Aside from the reputation of China using toxic chemicals in consumer products, I try to by American made products wherever possible. As my grandchildren would be using this product manufactured in a country that has no care for quality or safety of the consumer, I must now rethink what my options are. Eastern Jungle Gym's excuse of using low priced and available source materials is unacceptable without disclosure.

Nice product but inadequate packaging I recently ordered the "Classic Cedar Swing Hardware Kit". Shipping took right at a week, not super fast but good enough. Overall, I'm pleased with the quality of the product. Everything looks top end as it should for a $299 hardware kit. However, the packaging is woefully inadequate. I understand that this is a large, heavy package and it surely gets abused by the carrier. That is no fault of Eastern Jungle Gym. When I received my package it was severely damaged with several gaping holes. A bag of bolts busted as well and bolts were falling out of the box. Both metal brackets were hanging out of the box as well. Fortunately they were not scratched too bad. From the looks of the package I was sure that there would be numerous missing parts. By some miracle everything was accounted for. This could be pretty easily remedied by the following. First, wrap both metal brackets in bubble wrap and tape. They have a lot of sharp edge and angles that easily cut through the box and delicate plastic bags of hardware. Second, all the bolts/washers, etc should be placed in a small box, and then packed in the main box. The plastic bags they come in are not nearly durable enough to survive the shipping. All in all I felt pretty disappointed that more care was not given to protect my items. For a $299 product, this is not acceptable. So I would rate it as follows: quality of product...5 stars quality of packaging...1 star average rating....3 star

OK company The products were good, but no instructions online or with product assisting with installation. Prices a little high even with discounts.