Customer Service couldn't be worse It's maddening to spend an hour and 40 minutes on the phone with customer service and reporting the issue at trustpilot, only to receive a totally non-responsive reply from Stubhub. They sent an email describing a completely separate issue, (not mine). They sent another email instructing me to call customer service. Of course, their phone agent had no idea whatsoever why I was instructed to call. Of course, he assured me that whatever my issue is, Stubhub values my business and will resolve it. This issue has occurred regularly for years and now a dozen times in the past month, I've reported it now 4 times (painstaking hours on the phone speaking to fish), and no one takes ownership or even acknowledges that they understand the issue. I've lost hundreds of dollars as a result.

Just another victim to a corporate scalper... Unfortunately I waited too long and had to purchase tickets from Stub Hub and not from the venue. The tickets that were labeled seats 7 & 8 I purchased, at a 300%+ markup, were a far cry from the General Admission Lawn Seats I received. The good old bait and switch. I trusted the site was good and giving me what I ordered as StubHub was very specific in their description of the tickets I ordered. I noticed on the day of the event these were the wrong tickets. After three phone calls to Stub Hub customer service, I was hung up on, told I was given the correct tickets, eventually was given the option for a 25% discount on my next purchase with StubHub, or my money back. I insisted that I just simply want my tickets I ordered and paid for to see the event. Then I was promised an email that was going to give me an option for similar or upgraded seats. This email was going to take several hours for me to receive though...no email after several hours, when I called back again, same thing...I was going to receive and email. No email. So I went to my event and found one of the staff at the show, explained how I just had my knees replaced and was not able to sit in the lawn and that's why I paid for actual seats and they were able to accommodate me and actually enjoy the show. I hope that I never have to use StubHub or any of the other secondary ticket sites again. I am tired or pay exorbitant prices for bait and switch practices and company corrupted moral practices.

Great experience so far. I just recently bought Usher concert tickets for the Toronto show in September 2024 through StubHub, and without realizing it, I bought them 1 week before presale to the general population. My tickets costed half the price as seen on the Ticketmaster site now. About 20 minutes after purchase, I received my ticket in my MLSE/Scotiabank arena app. But naturally, I panicked and called up Ticketmaster who were able to confirm that my tickets are legit (it even has a rolling bar code). Maybe I'm one of the lucky ones? But my experience with StubHub has been great so far.

DONT TRUST STUB HUB In the beginning everything went well . I had sold around 45 pairs of tickets and usually got my money in my bank account in 7 or 9 days . Well..........All of a sudden , Stub Hub turned into a different company it appeared , No Money , No Customer Service Help !! Only after NUMEROUS phone calls.........It took 3 Weeks , Yes , 3 WEEKS ( after the event) to finally get my money. What did they do for the inconvenience ? Not a darn thing

Yankees Opening Day Cluster Opening Day, Yankee Stadium. Ticket price was $250 per ticket, normal for home opener. Ticket convenience charge, or whatever they call it, was $71 per ticket. Egregious. Then, previously you could download the tickets to your device ahead of time. Not anymore. Had to go through security check line twice because I couldn't access the site or app to download the tickets. Never again.