Purchased a ticket for a concert in…Boston Purchased a ticket for a concert in Boston and received a fake ticket for a show in LA. Spent hours on chat and on the phone to get a replacement ticket. Was told that I would have multiple choices but that was not the case. I purchased a box seat and received one option half way up in the balcony. During the process it became very evident that they just want to refund your money rather than taking care of their customers.

Customer Service couldn't be worse It's maddening to spend an hour and 40 minutes on the phone with customer service and reporting the issue at trustpilot, only to receive a totally non-responsive reply from Stubhub. They sent an email describing a completely separate issue, (not mine). They sent another email instructing me to call customer service. Of course, their phone agent had no idea whatsoever why I was instructed to call. Of course, he assured me that whatever my issue is, Stubhub values my business and will resolve it. This issue has occurred regularly for years and now a dozen times in the past month, I've reported it now 4 times (painstaking hours on the phone speaking to fish), and no one takes ownership or even acknowledges that they understand the issue. I've lost hundreds of dollars as a result.

It’s a SCAM! It’s a SCAM!! We purchased 3 tickets to the ice hockey game for which we paid a good amount and when we reached the venue, there was no such seats. No customer service, no response to our calls.

Worked for me. I understand why StubHub gets some pretty bad reviews. People pay top dollar for tickets that often involve additional costs for travel and hotels and when things don't work out they are rightfully aggrieved. But StubHub are working in a very dynamic environment, transacting between millions of sellers and millions of buyers. And it is inevitable that things go wrong sometimes. I sincerely sympathise with those for whom this happens. My experience with StubHub has been positive. The tickets I have bought have worked, and their customer service has reached out to me, even called me, when things have not run smoothly. I do not believe that companies like StubHub should exist. Promotors should facilitate ticket resale at amicable rates, and put touts out of business. But they have no apparent interest to do so... and as a result both fans and artists suffer. But StubHub fills a market need, and does so well.

StubHub is a complete scam StubHub is a complete scam! I will never use them again. I bought tickets in November 2023 for a concert in April 2024. I was told the day of the concert, 3 hours before the concert was supposed to start, that they no longer could provide the tickets I originally purchased. This was a graduation present for my son to see Willie Nelson, his dream concert! StubHub was completely unhelpful & unapologetic during the entire meltdown I was having on the phone begging them to help me since we were already on our way to the concert. They said there were no tickets available for me to chose alternative tickets because the prices of tickets skyrocketed from when I purchased them. I don't even understand how it is legal for StubHub to sell tickets to me when they never actually had the tickets to sell. I wish I would have done more research on this company prior to purchasing. DO NOT TAKE ANY CHANCES ON USING THIS COMPANY FOR PURCHASING TICKETS.