Great experience so far. I just recently bought Usher concert tickets for the Toronto show in September 2024 through StubHub, and without realizing it, I bought them 1 week before presale to the general population. My tickets costed half the price as seen on the Ticketmaster site now. About 20 minutes after purchase, I received my ticket in my MLSE/Scotiabank arena app. But naturally, I panicked and called up Ticketmaster who were able to confirm that my tickets are legit (it even has a rolling bar code). Maybe I'm one of the lucky ones? But my experience with StubHub has been great so far.

Yankees Opening Day Cluster Opening Day, Yankee Stadium. Ticket price was $250 per ticket, normal for home opener. Ticket convenience charge, or whatever they call it, was $71 per ticket. Egregious. Then, previously you could download the tickets to your device ahead of time. Not anymore. Had to go through security check line twice because I couldn't access the site or app to download the tickets. Never again.

Flew to Italy only to be told my tickets are fake Flew all the way to Italy from the US to watch a soccer game we paid good money for, only for us to be rejected at the entrance becauye we were sold fake tickets. After long talks with customer service we were given our refund, but there were other costs associated with this that went down the drain... We received the fake tickets a day before the event and StubHub didn't do anything to check the validity of the tickets beforehand.

Single worst customer experience of recent memory I'm having the single worst customer experience in recent memory with Stubhub. Have been attempting to relist tickets that I ORIGINALLY BOUGHT ON STUBHUB and am caught in a web of their broken website links which do not allow me to resell the tickets. Over two hours of hilariously bad customer service calls have been unable to fix the issues. Guess I will have to eat the $400 tickets. Buyer beware - do not assume you'll be able to resell your tickets if your plans change!

O stars would a better review O stars would a better review! I purchased tickets to a Grand Ole Opry show in Nashville, Tennessee. All went well until I got to the show and was told the tickets where not good for the show I purchase. I got on the customer chat and all they could say was sorry and offered a 25% discount on a future event. I was not pleased with that response and they said I could return the tickets for a full refund. My spouse and I drove 301 miles to attend show. Then after I was blown off in the chat (terminated chat) by a time out. I just quit. Then I went on to my account with Stubhub to check on the 25% off discount a couple days later, only to find out the offered had expired the very next day after event. Will never use Stubhub ever again!