Very disappointed We are a nonprofit organization raising money to help at-risk kids living below the poverty line. We used TicketBud for two years for our fundraising event for a flat fee of $99. The third year we noticed a fee of $1089 deducted from our account. When we contacted them we were told they had changed their policy. That's an outrageous increase, particularly because we had no idea they had raised their prices.

I would never purchase anything through … I would never purchase anything through these guys again . I bought a ticket to an even in August the event was in October ( my bday weekend) I got an email the event was cancelled and would receive a refund . Well here it is November and still no refund. I found out I wasn't the only one out here so now we are all looking into a class action lawsuit. Oh and there's no one you can talk to either the only department that has actual people working is sales yea go figure.

Ticketbud is useless for virtual events Just a heads up if you are using Ticketbud to ticket your virtual event, they take up to three business days to approve all emails you send via the website. So promotional emails or personalized emails that you would like to send to your attendees would take up to three business days to be approved and they do not work on weekends. I wish I had known that before I decided to send the link to my weekend-long virtual event to all attendees by simply using their "email attendees" tool. Instead, I ended up having to copy and paste everyone’s info into my personal email, editing out any non-email information, right before the event went live. Adding to this, the website, over the weekend, also didn’t approve my redesign of the confirmation email so that late buyers would simply get the link automatically in there. Instead, I spent the entire weekend continually checking to see if there were new purchasers so that I can send them the link, and receiving angry emails and phone calls from people who didn’t receive their’s when I happened to be busy doing something else, or if my personal email wound up in their spam. Even as my event extended until Monday, I pleaded with ticketbud to please resolve this issue so I may be relieved of my duties and they did not. Ticketbud is ill-prepared for the world of virtual events which happens to be one of the few types of events possible right now. Again, had I at least been warned about the long approval process clearly on the website I would have prepared the emails days before, pre-loaded with a link that would work when the event went live on the weekend. The whole thing was so ghetto, I may as well have used Venmo. At least that way I would’ve been able to keep all my money. I’m not exactly sure what their website did and why they are deserving of a percentage of my ticket sales. So you can try your luck with ticketbud but I hope you at least have this warning about the approvals or that your event takes place on a weekday during work hours when they are sometimes working. I did not receive any of the great customer service I heard so much about. Ahead of the event, they often took days to respond to my questions and not even responding appropriately to them.

ONE STAR IS WAY TO HIGH If I could give these guys a "-5" I would have "1" is way to high!...I have had to use them three times and have had nothing but problems...first it shows the tickets available then you can't buy them...all three times technical difficulties...it showed 100 tickets available but would not allow you to purchase them...then you contact them and in the mean time they get it fixed and you are SOL...then wound up with two tickets for the same event....last time they had technical difficulties with buying tickets ....this is what they do right...it showed the Saturday tickets sold out even though when I got on there were plenty available it wouldn't allow me to buy the ticket...so I purchased the Sunday ticket but then these...explicative deleted...fixed the issue on the Saturday event and I would up with two tickets....they have no problem collecting... IF YOU ARE A BUSINESS HOLDING AN EVENT AND USE THESE PEOPLE BE PREPARED FOR YOUR CUSTOMERS TO BE REALLY FRUSTRATED WITH BOTH YOU AND TICKETFRAUD!!!

Very helpful Very helpful. The site isn't super user friendly but the staff and videos were great.