Embarrassing I set up the site and everything looked great. It was easy to set up and the page looked good. We wanted to sell sponsorships for our site ahead of the sale, seemed easy enough. So we started selling and had people upload their logos. Then Ticketbud did an update and all the sponsorships were no longer visible. I reported the problem 5 days ago and it's still not corrected. There is no contact number so you have to send a service ticket and wait. My sponsors who paid money to have their logos seen during ticket sales are going to be quite disappointed tomorrow morning when tickets go on sale and there is nothing shown for them. This also meant we had to stop selling the sponsorships which cost us money for our fundraiser in the end. So disappointing when it had such great potential.

False Advertising!!! I took the time to do a demo with a Ticketbud sales rep. He swore up and down that we would be able to rent POS credit card swipers to use with their app onsite during the event and that the fee would be waived after 5 uses. He even went so far as to say he could throw them in the mail in the next day or two for us. With such solid promises, we felt confident moving forward building out the ticketing site for our charity benefit. Two days later, when we asked to order the dongles for onsite registration, we were told that they were not available. They did not provide any explanation as to why. My experience with Ticketbud is that it was a complete waste of my time. They jerked me around and forced me to scramble to find a site that did suit our needs, one which is actually free to charities. I do not recommend Ticketbud to anyone and will not use them in the future.

Very helpful Very helpful. The site isn't super user friendly but the staff and videos were great.

I tried buying a ticket from this site… I tried buying a ticket from this site but never received my tickets. I tried buying them the same day as the event. Since it was a Saturday, I was not able to directly contact them and they did not respond to my email. My sister got a ticket but I did not. We were suppose to go together. It was to be special time spent together.

Ticketbud - Getting Better! I've used Ticketbud for my bar's concert venue space since mid-2014 and was initially attracted to their inexpensive "one-price" option as opposed to some of the other competition out there. At the time their service was alright, it wasn't anything great but I didn't expect it to be for the price that they were charging. For my ticketing and event management needs, they were fine. However, then in late 2014 they announced a pricing change where they were moving towards an entirely fee-based model. While it's a fairly big change, it wasn't one that made me angry. I've talked with their customer service reps before when I had an issue and they've always been very good about helping me. They've also been working hard to add new features so it's definitely been fine. One new thing I really enjoy is that you can add the very small service fee to the price of the ticket so it doesn't even show up as a service fee, and as an organizer I don't have to pay at all. So in effect, I'm saving money. Ticketbud still has a ways to go but I do applaud them for working hard to keep my business.