Fake tickets Fake tickets. Spent $120 per ticket so $240 for a concert which was legit but once tickets were purchased the venue location and even changed for some reason. Turned away at door… such a bad experience. Screw this website do not buy here always buy from venue. Lesson learned….

Everything went fine! I don't usually leave reviews for these things, but the negative reviews I read on here lowkey stressed me out for two months until I was finally scanned into my concert yesterday. Purchased tickets on Ticketweb for a kpop concert and received the PDFs within an hour of purchase. Even after that, I was wondering if the tickets were legit because of what I've read. My friends and I attended the concert without any issues yesterday. Only took off a star because the fees are pretty high.

Never received a response There was an event I was expecting to attend on April 26th and unfortunately, for me, my cousin was assaulted days before the event and I reached out in hopes of cancelling my tickets and receiving a refund to go out of town to tend to my family member. I had bought many tickets before in the past and enjoyed using TicketWeb but they have shown that they clearly don't care about their customers and they will not get back to you about your concerns; even in an emergency. Be aware.

Horrible system with horrible customer… Horrible system with horrible customer service. I tried getting tickets for a show and the venue only accepts this website for reservations. My card was declined by their website. Initially, I thought maybe I made a mistake or had insufficient funds. I reviewed my account and apparently, it was only their website that declined my purchase, I was actually charged on my account. I tried several other times with the same card and other cards including a debit card. Again and again the same message declined. On my back account I was charged then reimbursed. No phone number for assistance, only way to reach out to them is by email. I received a very inaccurate response stating that my account country was different from my billing information.

No refund for cancelled show Bought a ticket to a show, the show was “postponed”. That was 2 months ago, so I emailed their support center and was informed that I cannot receive a refund since the show is still “postponed”.