Thieves Thieves, as everyone has already pointed out. This company apparently has no accountability for paying customers. Took my money a year ago and still have not received tickets, a refund or anything at all for my money. Complete disgrace of a business no one should ever support again. Lots of ticket dealers, these people are thieves.

Never received a response There was an event I was expecting to attend on April 26th and unfortunately, for me, my cousin was assaulted days before the event and I reached out in hopes of cancelling my tickets and receiving a refund to go out of town to tend to my family member. I had bought many tickets before in the past and enjoyed using TicketWeb but they have shown that they clearly don't care about their customers and they will not get back to you about your concerns; even in an emergency. Be aware.

No refund for cancelled show Bought a ticket to a show, the show was “postponed”. That was 2 months ago, so I emailed their support center and was informed that I cannot receive a refund since the show is still “postponed”.

Scam artists Cancelled a show, and sent e-mail saying to request a refund. Then denied refund saying it was not requested in time, even though timestamped e-mail clearly shows within their window of request. Had to dispute charge with financial institution to get my money back. Go literally anywhere else to get your tickets, these guys are scam artists.

Worst customer service I purchased tickets through TicketWeb but was never sent the tickets. I called but received no answer so ended up emailing back and forth several times. They say that they have no record of the purchase so I sent them a screenshot of my credit card statement. Then they said all sales are final. So they said there’s no record of a sale, yet they charged my card, never sent me the tickets, and will not refund my money. Horrible customer service. There’s no option for zero stars otherwise that’s what I would give them. Scam artist company.