Attachment to collar needs work No issues with the device functionality but the silicone attachment to the collar needs work. It is incredibly flimsy, especially if the dog is active or plays with other dog friends. After having one fall off, I now attach it with a zip tie to the collar. But that means I have to remove the entire collar to charge it. I'd love it if you all put some more work into the design of the attachment to the collar.

Terrible product, scammy business Terrible product. Lacks GPS precision (off by hundreds of meters), the tiny, squeaky sound that's supposed to help locate the tracker is so weak that any physical object will block it. Our tracker disappeared in an area with lots of roots, when it fell off our cat there. We couldn't locate it by sound or visual inspection and had to give up. Now, over a year and a half since the tracker was last active, and after I cancelled the subscription, Tractive has helped themselves to about 200 dollars from my account. What a rip-off.

Helpful customer service I have 2 trackers after I lost one and battery died and found it they took payment by mistake and I had subscription refunded straight away and replied withing 2 hours. Top customer service. I have basic account as only need it to track my little adventurous guy who I now know travels 5 miles a day. I will be using my 2nd tracker in summer on my 4 year old son on days out who tends to run off so I know how to find him easily. These trackers are amazing for not only pets but kids too. Thankyou tracktive

Peace of mind Very convenient way tracking our cats for peace of mind and app is always up to date

Absolutely delighted with this company Absolutely delighted with this company, bought a tracker for our cat and after 6 days use, he wears it all the time, he came in yesterday morning with no collar/tracker on. It app showed us whereabouts it was on the lane outside, but after searching the hedges, fields and ditches had no luck in locating it. Got in touch with Tractive and they arranged for another one to be sent straight away, it's just arrived. Brilliant service, couldn't wish for better. Just hoping that Sooty keeps away from things he can get caught up on. It's really interesting to see where he goes at night, we always thought he headed to the dairy but in fact he roams the fields in the opposite direction.