Customer service and Tracktive care Small brackets on the Tracktive tracker broke off. After communication via website, a replacement was sent at only shipping costs (tractive Care). Everything is easy to arrange via the website if only takes a few minutes.

I didn’t think this would work in our… I didn’t think this would work in our remote hamlet as I thought GPS signal would be an issue. However, it’s great, I can find the cat within about 10 feet and the virtual fence is great too. App is really easy to use. You have to make sure you manage battery power so I use live tracking just to get cat in at night.

Not only is it reassuring to quickly… Not only is it reassuring to quickly access the app and find out where my cat is but it's interesting to follow his movements and get to know his regular places he visits. And when the rubber mount casing developed a tear it was easy to email them and renewed free of charge swiftly.

Attachment to collar needs work No issues with the device functionality but the silicone attachment to the collar needs work. It is incredibly flimsy, especially if the dog is active or plays with other dog friends. After having one fall off, I now attach it with a zip tie to the collar. But that means I have to remove the entire collar to charge it. I'd love it if you all put some more work into the design of the attachment to the collar.

This tracker is a godsend. This tracker is a godsend. I live in the middle of nowhere in the mountains with all kinds of wildlife. Even when there is no GPS because trees or the mountains are blocking the signal, the heattrace map still gives me my dog's location. Without his tracker, I would have no way of knowing where to look for my Brutus. This tracker is worth every cent for how well it works and for the peace of mind that comes with it.