Helpful customer service I have 2 trackers after I lost one and battery died and found it they took payment by mistake and I had subscription refunded straight away and replied withing 2 hours. Top customer service. I have basic account as only need it to track my little adventurous guy who I now know travels 5 miles a day. I will be using my 2nd tracker in summer on my 4 year old son on days out who tends to run off so I know how to find him easily. These trackers are amazing for not only pets but kids too. Thankyou tracktive

Absolutely delighted with this company Absolutely delighted with this company, bought a tracker for our cat and after 6 days use, he wears it all the time, he came in yesterday morning with no collar/tracker on. It app showed us whereabouts it was on the lane outside, but after searching the hedges, fields and ditches had no luck in locating it. Got in touch with Tractive and they arranged for another one to be sent straight away, it's just arrived. Brilliant service, couldn't wish for better. Just hoping that Sooty keeps away from things he can get caught up on. It's really interesting to see where he goes at night, we always thought he headed to the dairy but in fact he roams the fields in the opposite direction.

II know I worry to much for my cats but… II know I worry to much for my cats but i was tripping the whole time they were outside not knowing where that are it’s just so worth to know where they are and be in peace best tracking devices ever recommend 100%

Not only is it reassuring to quickly… Not only is it reassuring to quickly access the app and find out where my cat is but it's interesting to follow his movements and get to know his regular places he visits. And when the rubber mount casing developed a tear it was easy to email them and renewed free of charge swiftly.

We have had our Tractive basic model… We have had our Tractive basic model for about a month and a half now and it has been a great tool for training our Great Pyrenes the boundaries of our property. When she leaves the fence, we go and get her. It's a great tool check to see where she is on the farm. However, I am rather disappointed in the battery life. Tractive states that the battery life will last 2-5 days and ours is only lasting 18-20 hours in the safe zone. I am hopeful they will reply to my email and help resolve this issue. Otherwise this tractive has been an excellent tool.