Customer service and Tracktive care Small brackets on the Tracktive tracker broke off. After communication via website, a replacement was sent at only shipping costs (tractive Care). Everything is easy to arrange via the website if only takes a few minutes.

Love using the Tractive app Love using the Tractive app. Was a little surprised that it was advertised as a monthly cost, but turned out to be a lump sum cost, but no major drama. The app is easy to use, and the coverage is great (Otago, NZ). Very accurate, and if you don’t use the ‘live’ setting too much, the battery life lasts a good few days. Would recommend.

Love love love Love love love! I recently adopted a 9 month old kitten, took months for her to gain trust with us. I just know this poor girl has been through so much in her short amount of life. She clawed her way through a fly screen and got out one day and i was stressing like you wouldn’t believe. Once she was back inside she wouldn’t stop meowing to go back out. All day. Everyday. I knew she wanted to go out and explore but my anxiety wouldn’t allow it. I wanted to know where she was at all times so I could make sure she was safe. I did some research and found Tractive! Best purchase. She is the happiest little girl now and wakes me up in the morning to get her collar on and runs straight to the front door and spends all day outside. I love that I can check where she is when I am working or out of the house and have peace of mind knowing she always comes home. Also knowing if she were to wonder far and struggle to find her way back, i’ll be able to find her with ease! 100% recommend.

Absolutely delighted with this company Absolutely delighted with this company, bought a tracker for our cat and after 6 days use, he wears it all the time, he came in yesterday morning with no collar/tracker on. It app showed us whereabouts it was on the lane outside, but after searching the hedges, fields and ditches had no luck in locating it. Got in touch with Tractive and they arranged for another one to be sent straight away, it's just arrived. Brilliant service, couldn't wish for better. Just hoping that Sooty keeps away from things he can get caught up on. It's really interesting to see where he goes at night, we always thought he headed to the dairy but in fact he roams the fields in the opposite direction.

Helpful customer service I have 2 trackers after I lost one and battery died and found it they took payment by mistake and I had subscription refunded straight away and replied withing 2 hours. Top customer service. I have basic account as only need it to track my little adventurous guy who I now know travels 5 miles a day. I will be using my 2nd tracker in summer on my 4 year old son on days out who tends to run off so I know how to find him easily. These trackers are amazing for not only pets but kids too. Thankyou tracktive