Tractive Best Customer Service The sound on my tractive device stopped working. Amber and Claire quickly assisted me and after the instructions they suggested failed, they sent me a new device without any additional charge. Best customer service I've ever had.

Customer service and Tracktive care Small brackets on the Tracktive tracker broke off. After communication via website, a replacement was sent at only shipping costs (tractive Care). Everything is easy to arrange via the website if only takes a few minutes.

Peace of mind Very convenient way tracking our cats for peace of mind and app is always up to date

Terrible product, scammy business Terrible product. Lacks GPS precision (off by hundreds of meters), the tiny, squeaky sound that's supposed to help locate the tracker is so weak that any physical object will block it. Our tracker disappeared in an area with lots of roots, when it fell off our cat there. We couldn't locate it by sound or visual inspection and had to give up. Now, over a year and a half since the tracker was last active, and after I cancelled the subscription, Tractive has helped themselves to about 200 dollars from my account. What a rip-off.

It’s a little on the heavy side It’s a little on the heavy side, but doesn’t seem to phase my large breed dog. It’s unique in the sense the monthly cost is lower than most and it does send me notifications on his sleeping and exercise habits. It’s like a Fitbit for a dog with a built in tracker in case he escapes!