My product was flawed My product was flawed. I submitted a ticket online and, after and initial request for more information, heard nothing for a week. Then got a quick, two sentence note that a replacement part would be coming in 5 business days. Hopefully that part will come with instructions for installation.

My son loves his new Xrocker desk My son loves his new Xrocker gaming desk. Although the box was beat up, none of the parts were damaged. I was able to put together in 45 minutes by myself (42 year old woman). Thank goodness for pictures. I love this company!

Purchased a rocker for Christmas Purchased a rocker for Christmas, was very excited when we opened it up and put it together, only to find out it was defective. Reached out to the support team and they immediately responded even though it was Christmas Day. They were quick to address the issue and made the replacement process has hassle free as possible. Communication was great and it’s clear They standby their products and I will be definitely be ordering from them in the future.

A+++ We purchased a bed through walmart and they never notified us it would be sent in two shipments which the first shipment was delivered to another address. X rocker saved us the time and hassle of going through walmart and filing a claim through FedEx. They did the research and completely helped us out. The customer service was A+++ and I know the kids will enjoy these awesome beds. Thank you so much!! You rock! 😁

Bad service and warranty They didn't honor the garantee and it was like talking to a robot. I didn't felt listened.