Bad backups Everything’s great about the server, except making backups. For the cheapest server option, you cannot backup the entire world after a few days because it will be too large for the allowed backup size.

Easy cancellation The team member I talked to (Francie S.) was concise and polite. I didn't feel pressured to keep my subscription going and they provided helpful links on how to cancel through PayPal too. It was an overall easy experience

This is a great team! Especially Brandon Robinson The answered I received from your team member Brandon Robinson, hope I spelled it correctly, was amazing in all ways! For starters he answer my question exactly how I needed to be answered, he explained it in depth and very detailistic first of all, which I directly understood as I've been playing minecraft, running servers, coding the game and my own mods/plug-ins since the day each one was possible. BUT THEN, he went ahead spent the extra time to over simplify just in case I couldn't understand and even gave me a back up option in case the first choice answer didn't quite do it!!! So thank you and your team for being amazing and a huge shout out to my boy Brandon Robinson!!! That man deserves a raise!!!😁. I personally know from also being part of a support/maintenance team almost exactly the same as yall, that often times people asking questions and seeking help can be a pain in the A S S! And it's hard more often than not to maintain a calm, cool, and clear headed demeanor, so Brandon and the rest of yall are doing wonderful! Please keep up the good work! You have 2 life long server owners when it comes to me and my daughter, in 2 years time when she's 16 this server will be hers entirely and I will create a new one myself! Thanks to your whole team!!!

Extremely helpful and very… Extremely helpful and very understanding. Thankful that I used this site and worked with such amazing people! 100% recommend to any user looking to build a server!

Excellent help with excellent care My issue was resolved. That is always the bare minimum. But on top of that the people at MCPH were kind, helpful, engaged, and willing to think with me about a solution. I have honestly not seen better customer service in a long time.