Great support! The support operator acted incredibly fast and was really helpful. I put the ticket on high priority and was responded to in less than 30 minutes which I did not expect at all. The person seemed joyful in there reply and if I needed more assistance they seemed completely open in it. Overall great experience, especially because the original thing I put the ticket in for was rather stressful.

Austin N. - you're the real MVP I was in the middle of a Minecraft class for 8-11 year olds when one of my students was having a connectivity issue. Austin N. worked with me for an hour troubleshooting things. He was able to work on things while I was still trying to facilitate the class. We finally figured out the issue, and he even helped me address another issue that came up quickly. Austin N. made me feel like my class was a priority to him and that we got it fixed. Incredible customer service!

Impeccable support! I was interested in playing a modpack with my friends, but I wanted to add other mods together, and I didn't know how to do it. On the first day, I asked the necessary requirements for Nahuel,Support Agent. He informed me everything that was necessary, step by step on how to configure the server, with the greatest patience in the world, and finally he even helped me to configure my minecraft. Solving the crashes that happened. And finally we managed to make the modpack ALL THE MODS 8 work, with the specific mod I wanted, Cobblemon. Thanks a lot for the service! Me and my friends will be playing very happy thanks to you!

great customer service I pick a modpack to run it did not work on my system so I suggested a different modpack he told me it be even more ram heavy. so I told him what i was looking for and he found a mod pack that cover everything I was looking for that my system can handle and set up new modpack for me. excellent customer service every time their is a issues on the serves I am running

Easy cancellation The team member I talked to (Francie S.) was concise and polite. I didn't feel pressured to keep my subscription going and they provided helpful links on how to cancel through PayPal too. It was an overall easy experience