Positive experience. Hobbylinc has a good selection of model rockets and rocket supplies. Ordering went smoothly and easily. Prices are great. Shipping is a bit on the slow side, but ultimately worth the wait as everything arrived well packaged and in good condition. I did contact them via email about when my items would ship and they replied very quickly so a good customer service experience as well.

Ordered 4 cans of paint 2/10/24 Ordered 4 cans of paint 2/10/24 , today 2/16/24 they still have not shipped my order said they were pulling my order . They sat on my funds I sent to them to purchase product instead of shipping the product to me . I cancelled order today . I purchased items one other time in the past it took forever to receive my purchase . When cancelling my order they never once apologized or tried to make me happy , LAST TIME I will order anything from this business ! If you have a hobby, what ever it my be , do not purchase from this company.

Great Experiences - 5 Orders over 2 Years My primary hobby is 1/48 WWII aircraft. I've made occasional purchases over the last few years from hobbylinc. The items they have on hand are shipped wicked fast. Any items they have to pull from the warehouse or get from their supplier takes a little longer. My orders that took the longest were the AK Interactive Real Color series... but I had a difficult time even finding certain colors in stock at other shops so I'm thankful hobbylinc was at least able to ship some, and typically at better pricing than other shops! I had to contact their support once because the shipping for some photo etch sets were estimated higher than I expected. The rep found the issue. The weight auto-filled as exceeding 1 pound for one of the items so he corrected it. That brought the shipping cost down to what I expected. The majority of my orders have arrived within 2-3 business days.

Great Customer Service I was asleep at the wheel and ordered too many of one item. I emailed support and they were able to fix it with no problems. You might think this to be such a simple thing but once a competitor, though shipment had not taken place, in fact on backorder for 3 months, told me to return the unwanted items after receipt at my own expense because the system did not allow cancellations (the expected ship date has been extended another 3 months). Needless to say after that, I will order from Hobbylinc whenever possible.

Good prices, slow fulfillment Hobbylinc has an enormous inventory with good to great prices. Their fulfillment speed is comical as it takes them “forever” to process the payment, pull products from their warehouse and ship. I’ve purchased many item from this site over the past few years and will continue to do so. But…they have the slowest fulfillment on the web in my experience.