Missing part and missing customer service We ordered and received the Raleigh playset. It was supposed to include a trapeze bar set to go along with the 2 swings but it was not in the box. I have tried multiple times to get it resolved through emails and phone calls - each call goes to voice mail and emails go unanswered. The equipment is fine - the customer service is not, even taking into account reasonable delays due to the pandemic. It has been months without a satisfactory response. Update - Thank you for the response and for sending the missing parts. It was certainly better late than never!

Fantastic play set!! From start to finish, this was a great experience! Our sales rep could not have been more helpful and courteous, the product came in a timely manner, and the installers did a fantastic job of installation in our yard. Our grand kids absolutely love the play set and we consider it the best investment in our yard that we have made in a very long time!

Trisha was a pleasure to deal with… Trisha was a pleasure to deal with during this crisis. She was helpful, accommodative and professional in making sure we got what we needed in a timely fashion. We needed a few missing parts after installation but she made sure they were sent immediately. Early days but we are very happy with the Williamsburg swing set.

Our experience couldn’t have been… Our experience couldn’t have been better. The sales guy was helpful without being pushy. He pointed us in a better direction and we love our swing set. Installation was a breeze too; installer was punctual, very nice/professional, and had it installed within 3 hours. Thank you!

Our daughter loves her swing set! Our daughter loves her swing set. The staff at Creative Playthings was very helpful and answered tons of questions since we were not able to go into the show room. The materials and construction of the swing set are high quality. I'm sure we will be looking for fun add-ons as our daughter gets older.