The Creative Playthings team was incredible to work with! The Creative Playthings team was amazing! I called them with a requirement for something that would fit into our small backyard and they were quickly able to make suggestions on how one of their play structures could be modified to meet my needs. The day the structure was delivered (which was a week earlier than originally promised!), I called my local coordinator to schedule the installation. By noon the NEXT DAY, my kids were outside playing on it and have been enjoying it ever since. I recommend Creative Playthings without hesitation!

Play set for my grandchildren during COVID lock down Bought a play set for my grandchildren just before COVID lock down started. My grandchildren LOVE it, and it's been a great way for them to play outdoors during lock down. The three year old climbs the climbing wall and the ladder, the one year old is comfortable and happy in the bucket swing and on the slide. To our surprise, they both love the glider and swing on it together.

Missing part and missing customer service We ordered and received the Raleigh playset. It was supposed to include a trapeze bar set to go along with the 2 swings but it was not in the box. I have tried multiple times to get it resolved through emails and phone calls - each call goes to voice mail and emails go unanswered. The equipment is fine - the customer service is not, even taking into account reasonable delays due to the pandemic. It has been months without a satisfactory response. Update - Thank you for the response and for sending the missing parts. It was certainly better late than never!

Excellent customer service Excellent customer service, sales people were very knowledgeable. Installation went smoothly and the installer did it in the cold winter months with some light snow on the ground. I thought he would have to reschedule I couldn’t believe it. He did the install quickly and carefully and was very courteous and left the yard spotless. My kids love this trampoline and I feel it is worth the cost to keep them safe and spending time outdoors. I highly recommend this product and purchasing it at Creative Playthings.

Very happy with final product but I… Very happy with final product but I thought the communication could have been a little better before the installation. I would have loved a call the day before with an update and also would have loved a call when we had to reschedule the measuring due to rain. Other than that, we love the swing set and the guys did a great and quick job setting up!