Our experience couldn’t have been… Our experience couldn’t have been better. The sales guy was helpful without being pushy. He pointed us in a better direction and we love our swing set. Installation was a breeze too; installer was punctual, very nice/professional, and had it installed within 3 hours. Thank you!

Terrible almost nonexistent customer… Terrible almost nonexistent customer service. After multiple calls and email over two months time I was only able to get a one sentence answer regarding the condition of our play set. We were so excited to have a play set for our daughter in our new home only to find that it was “no longer safe to use” after 6 years. Although I don’t agree with the restriction on transferring the warranty I can accept it. What I cant accept is lack of respect for customers time and the refusal to stand behind a product. I wont but another product from Creative Playthings again.

A few things that could be improved... Overall the sales service and product was great. The sales person was very knowledgeable and easy to work with. However, it's been weeks since the swing-set was installed and we still haven't received the picnic table that's supposed to come with the set (it's supposedly on back order). The installers were very nice but their cigarette butts and wrappers were littered across my lawn, which was upsetting to see.

What a great company to work with What a great company to work with. They have the best customer service and sales dept. They are a small business (family owned) and they gave me so much attention. Extremely responsive with their email replies. When i call them I speak to someone right away. They really gave me all the details and attention needed to make a purchase for my backyard playset. The products are great too. Build to last, the highest level of quality you can find in a playset. I was very much impressed with the entire process. They also install, so everything i needed, they supplied. It was such a great process. I also purchased the play-area too, and they installed the play-area and the playset all in one day and it came out great!

Exceptional service and quality product Geoff with the Pembroke office was excellent to work with. I had worried current conditions would have made my goal of getting my children a swing set a daunting task. I have to say, from first inquiry to installation my expectations were met and then some. My children LOVE it and I can’t wait to see them grow with it over the next several years! Great quality! Highly recommend.