Great customer service My grandson's birthday gift arrived on time.....especially difficult during this time of year. Unfortunately, it was too similar to a game set he already had, so I had to return it. Customer service was excellent with emails after I placed my order informing me my package was sent. Customer service was also very helpful when I had to return my purchase. I received a refund in a timely manner. I would continue to be a customer of Game Gear for these reasons.

When we received our game system and… When we received our game system and set it up we were disappointed that it wasn’t working correctly. After talking with support they corrected the problem promptly. New system in and now can’t stop playing games. This system is awesome with all the old nostalgia games.

Professional support and an excellent… Professional support and an excellent product. I had a issue with the first box with noise but it worked perfectly. The company sent me a new one without question and I sent the old one back with a prepaid shipping label. Excellent support and will do business with again. Ive let a few friends know and they are ordering one also, after playing and looking at all the games available.

SNES gameplay issues (resolved) Purchased an NES/SNES combo unit as a birthday gift for my sons. SNES gameplay had several issues (minimized screen size, poor audio quality and severely reduced gameplay speed). While it took a while to get the support needed to resolve these issues, I eventually received a complimentary replacement SD card which quickly fixed our SNES woes. Appreciate your getting on top of this, Max!

Well Done I had placed an unusual order that required several extra steps both of handling and shipping. The order required good attention to detail. The Game Gear folks went out of their way to make it all happen plus they kept me well informed of the various stages the order was in. Their communication clearly demonstrated that they knew what they were talking about as it related to both the shipping and handling. Finally, the order was received in good shape just as it had been advertised. Thanks much.