Biggest scam Worst communication ever. Bought a GameCube joy con and never received a confirmation. Never got registered to my account either and the company does not answer message though email and you can’t speak with someone. Actually happy to have gone through PayPal to help me with a refund since Nyxi doesn’t care about their customers.

Great Customer Service. Shipped quickly by 4px Cool products shipped quickly by 4px. I had an issue before with the controller and contact their support email with videos showing the issues and they immediately sent me a replacement. Great customer service! I hope their quality keeps improving. So far one of the better quality 3rd party controller makers for the Switch. My Hyperion joycons are still going strong and now have the Wizard! Only wish I have further is please NYXI release software that can reprogram firmware to adjust deadzones to our liking!

Great customer support and return policy I bought a NYXI Hyperion Pro directly from the store, and initially liked it. I however found out my unit had a problem with gyro calibration, and reached out to NYXI support for a refund. They were clear and responsive, and did everything they could to suggest possible fixes, offer replacement, and eventually provide a full refund. 10/10 would recommend. If you've got your eye on one of their products then go for it! Shout-outs to Sammi :)

Placed an order. Placed an order. Changed my mind, and I was able to easily and quickly cancel and get a refund. (I sent a message and received a reply 90 mins later, not sure exactly where their support is based but this was at 1am lol.) I have since re-ordered the Hyperion on 4th January. Timescale given was 12 to 20 days. Due for delivery today (day 13). They use Yodel from customs to your house. Also, I sent another message on 6th Jan, and received a reply within 24 hours, so completely different experience to above review. I signed up as a member and used the "message" tab on their website in the accounts sections, rather than sending an email. (I think Chinese New Year holidays have started which may be having some impact, but they should have made arrangements to still reply in a timely manner in my opinion.) You can check order status in the "orders" tab too. Also, company is moving to a different website (nyxigame,com), but it is exactly the same company as current nyxigaming.com site.

very hand friendly Son and I love this controller. Fits perfectly in both my big hands and my 8 year old sons little hands. Charged it once and son has been using it for 3 days and still has almost a full charge. Going to have to order another one so I can have my own. My son states he barely has to use his finger guards so his fingers won’t hurt because it has the best controls he has ever used.