Did not hook me. Played only the first box and the set-up did not work for me. Production quality of physical materials is impressive while general writing is serviceable. Unsurprisingly, the whole thing relies a lot on fake websites but I found them too bare-bone for my tastes. Think of it as a minimal ARG with classic puzzles. I had dealings with their customer service and they were very pleasant and transparent, you can see they have their project at heart.

Customer service is non-existent I have waited 2 days and still no response from the company to resolve the account / subscription problems I encountered with my initial enrollment. They’ve taken my money, but I have no subscription. I am now concerned this company is a scam.

Tedious and Time Consuming We are avid players of escape rooms and this was not for us. You are given so many papers and things to read and have very few "wins" in the first thirty minutes to hour. We actually got so overwhelmed and bored that we went to the walkthrough and just read through it to see what they wanted us to do - most were a really far reach that we would have never solved on our own. For me, this feels like work and not fun. I imagine that if you love puzzle hunts, and puzzles, and video games you might enjoy this, but if you like escape rooms, the quick wins and the time constraint, you might find this tedious. On the plus side, their print materials were were well done and the website you interact with feels very polished. We just hated their game design.

Fun game, terrible customer service This review would be lower, but I actually enjoy the game a lot, just not the company or its policies. Escape the Invasion is more interested in your money than you as a customer, as I can clearly see from my interaction with customer service. Supposedly they send emails about upcoming renewals, which is clearly not the case because I was charged on my card without any preemption or warning. When I contacted customer service about this to see if they could make an exception to their rules (seeing as I never got the renewal email that I should have), I was talked to like a child. I was told - numerous times - by the rep Caitlin that I had apparently misunderstood or missed the information on the website about their policies. Regardless of the fact that I had or had not read the policies - which I had - that is no way to handle an escalation with a customer. It just seems like they are trying to place the blame everywhere else instead of admitting any fault. As someone in the public relations field, the way this company handles its customer service and customer retention is extremely poor. They didn’t even try to retain me as a customer when I asked to cancel, just went and did so. I would not be surprised if this company comes crashing down because it can’t properly handle customer service issues. I really wish this had not been the case because, like I said, the game is a lot of fun and very different from anything out there. However, it is not worth the hassle and lack of proper customer service.

Having done Hunt A Killer and Empty… Having done Hunt A Killer and Empty Faces I was excited when this new series came and I have not been disappointed. Totally enjoyed it and can't wait for the next series