Maybe your money is better spent elsewhere.... After the initial 5 month subscription ran out, I noticed a pending charge for another 5 month subscription. I tried to hunt down any sort of way to cancel with this company. I was unable to find any published method so I reached out to their chat line on Jan 6 and Jan 9. The Jan 6 was responded to on the 16th. The 9th was responded to on the 20th. In the meantime, I filed a dispute with my credit card company. The company responded to my credit card claiming I never contacted them to cancel my subscription. If you must get involved with this service, make sure to document the cancellation information and put a note on your calendar. Their business model appears to require them to make it difficult to cancel. They should spend more money increasing customer service which they could get by saving money from the people that are tasked with spending hours writing deceptive responses to credit card disputes.

Fun game, terrible customer service This review would be lower, but I actually enjoy the game a lot, just not the company or its policies. Escape the Invasion is more interested in your money than you as a customer, as I can clearly see from my interaction with customer service. Supposedly they send emails about upcoming renewals, which is clearly not the case because I was charged on my card without any preemption or warning. When I contacted customer service about this to see if they could make an exception to their rules (seeing as I never got the renewal email that I should have), I was talked to like a child. I was told - numerous times - by the rep Caitlin that I had apparently misunderstood or missed the information on the website about their policies. Regardless of the fact that I had or had not read the policies - which I had - that is no way to handle an escalation with a customer. It just seems like they are trying to place the blame everywhere else instead of admitting any fault. As someone in the public relations field, the way this company handles its customer service and customer retention is extremely poor. They didn’t even try to retain me as a customer when I asked to cancel, just went and did so. I would not be surprised if this company comes crashing down because it can’t properly handle customer service issues. I really wish this had not been the case because, like I said, the game is a lot of fun and very different from anything out there. However, it is not worth the hassle and lack of proper customer service.

Not what I had hoped for I have completed two boxes. I find them tedious and some things are just arbitrary. Overall I am very disappointed. I love escape rooms, but this doesn't even come close. It's hard to tell when you are making progress. There are things you just guess at. There is swag in each box, but some is not really related to the case and I would rather they spent the money on a better experience. At this point I don't think I would sign up for Season 2 or any of their other games. Just very disappointing.

Earth Break is fun & addicting This was an "out of the box" purchase for me and my wife -- and we are now addicted! The attention to detail within the box, its clues, and its storyline is incredible. Several of the objects brought me into a whole new world and felt like collectible items. As I was playing, it really felt like I was exploring this unknown, post-apocalyptic world. It had elements of "I Am Legend", "Fallout", "Aliens" and more. You really feel like the star of your own show when playing this game. One of the elements we really loved is that we don't really know what is real and what isn't and we get to make our own interpretation and can control our own destiny. In addition to loving the box, the company is absolutely amazing to deal with. The community is full of like-minded people. The support is top notch and always willing to help especially if you get stuck. This was a one-of-kind entertainment experience. We played for hours and didn't realize how much time past by. It was also way more engaging than us watching TV or movie, and it was way more involved and enthralling than a board game or even an escape room. I really can't recommend this enough and I look forward to the second box. It's great with family, friends, and spouses; although I could play alone, my wife would be mad about me jumping ahead.

Absolutely love the storyline it is… Absolutely love the storyline it is intriguing and it really makes you think i think the password cipher was a little hard but other than that no problems