The puzzles are difficult enough and… The puzzles are difficult enough and take a while to complete. There is lots to go through in each box and I don't think there is anything else like it.

Very happy with the boxes, not customer service Very happy with the boxes I have received. Completed them with a group of friends - a bit hit with all of them. Just not happy with customer service. Have contacted them twice will billing issues but no response yet.

Did not hook me. Played only the first box and the set-up did not work for me. Production quality of physical materials is impressive while general writing is serviceable. Unsurprisingly, the whole thing relies a lot on fake websites but I found them too bare-bone for my tastes. Think of it as a minimal ARG with classic puzzles. I had dealings with their customer service and they were very pleasant and transparent, you can see they have their project at heart.

Fun game, terrible customer service This review would be lower, but I actually enjoy the game a lot, just not the company or its policies. Escape the Invasion is more interested in your money than you as a customer, as I can clearly see from my interaction with customer service. Supposedly they send emails about upcoming renewals, which is clearly not the case because I was charged on my card without any preemption or warning. When I contacted customer service about this to see if they could make an exception to their rules (seeing as I never got the renewal email that I should have), I was talked to like a child. I was told - numerous times - by the rep Caitlin that I had apparently misunderstood or missed the information on the website about their policies. Regardless of the fact that I had or had not read the policies - which I had - that is no way to handle an escalation with a customer. It just seems like they are trying to place the blame everywhere else instead of admitting any fault. As someone in the public relations field, the way this company handles its customer service and customer retention is extremely poor. They didn’t even try to retain me as a customer when I asked to cancel, just went and did so. I would not be surprised if this company comes crashing down because it can’t properly handle customer service issues. I really wish this had not been the case because, like I said, the game is a lot of fun and very different from anything out there. However, it is not worth the hassle and lack of proper customer service.

I really enjoy how immersive this is I really enjoy how immersive this is. My wife and I have a great time with every box; and anticipate the next. The effort and thought process put into this is outstanding!