I really enjoy how immersive this is I really enjoy how immersive this is. My wife and I have a great time with every box; and anticipate the next. The effort and thought process put into this is outstanding!

Fun game, terrible customer service This review would be lower, but I actually enjoy the game a lot, just not the company or its policies. Escape the Invasion is more interested in your money than you as a customer, as I can clearly see from my interaction with customer service. Supposedly they send emails about upcoming renewals, which is clearly not the case because I was charged on my card without any preemption or warning. When I contacted customer service about this to see if they could make an exception to their rules (seeing as I never got the renewal email that I should have), I was talked to like a child. I was told - numerous times - by the rep Caitlin that I had apparently misunderstood or missed the information on the website about their policies. Regardless of the fact that I had or had not read the policies - which I had - that is no way to handle an escalation with a customer. It just seems like they are trying to place the blame everywhere else instead of admitting any fault. As someone in the public relations field, the way this company handles its customer service and customer retention is extremely poor. They didn’t even try to retain me as a customer when I asked to cancel, just went and did so. I would not be surprised if this company comes crashing down because it can’t properly handle customer service issues. I really wish this had not been the case because, like I said, the game is a lot of fun and very different from anything out there. However, it is not worth the hassle and lack of proper customer service.

Tedious and Time Consuming We are avid players of escape rooms and this was not for us. You are given so many papers and things to read and have very few "wins" in the first thirty minutes to hour. We actually got so overwhelmed and bored that we went to the walkthrough and just read through it to see what they wanted us to do - most were a really far reach that we would have never solved on our own. For me, this feels like work and not fun. I imagine that if you love puzzle hunts, and puzzles, and video games you might enjoy this, but if you like escape rooms, the quick wins and the time constraint, you might find this tedious. On the plus side, their print materials were were well done and the website you interact with feels very polished. We just hated their game design.

Not what I had hoped for I have completed two boxes. I find them tedious and some things are just arbitrary. Overall I am very disappointed. I love escape rooms, but this doesn't even come close. It's hard to tell when you are making progress. There are things you just guess at. There is swag in each box, but some is not really related to the case and I would rather they spent the money on a better experience. At this point I don't think I would sign up for Season 2 or any of their other games. Just very disappointing.

Customer service is non-existent I have waited 2 days and still no response from the company to resolve the account / subscription problems I encountered with my initial enrollment. They’ve taken my money, but I have no subscription. I am now concerned this company is a scam.