The controller took awhile to be… The controller took awhile to be delivered from when I ordered it. I found out it was due to corona virus slowing down materiels they needed. At first it was hard to get into contact with customer service because I would have liked to know why there was such a delay without me sending multiple emails to try and get a response. I will say once I did make contact they did a solid job of keeping me updated.

I ordered and xbox controller April… I ordered and xbox controller April 27th and joy cons april 28th IV sent countless emails to any employee named ryan over the pass few months. I got little to no response from ryan over this time and when i did get ahold of him and asked for a refund he told me my xbox controller would be shipped that week and id get a refund for the joy cons. Its been 2 weeks and I got my joy cons last week but not xbox controller or refund for anything. I couldnt find a phone number or another email ro talk to anyone else. If at all possible I would like to talk to literally anyone else and get this sorted out

I emailed the contact email at 10:30 pm… I emailed the contact email at 10:30 pm and got a response in less than 2 min. Owner is extremely responsive and he is the sole reason I bought from his store. I will be picking up another eliter series 2 in July for my bro. Definitely would reccomend to anyone. Finish grips triggers all excellent could never go back to a regular controller now. 10/10

Controller is fantastic Controller is fantastic, feels great in the hands and the paint job is, from what I can see, flawless. It did take a bit longer than expected, I was told it would be around 5 weeks and it ended up being more like 8, but communication was near instantaneous whenever I messaged them, and due to holidays I understood the delay. Absolutely worth it. Once it shipped it arrived faster than I expected so that was a plus as well. If I was to get another controller painted, I'd be very likely to go through them again or to recommend them to friends.

Scam! Order my controller 3 months ago. They dont reply to my emails or messages on messenger. I ask for a refund and they still havent reply to it. I just lost over $300. Please be advise about their poor service and shady ass buisness! Hope this review helped other to not fall into my situation!