Refund refused Their policy states that a game that hasnt been released can be refunded yet they wont follow through with that refund policy. AVOID THIS COMPANY

Fraudulent company Fraudulent company, wont refund customers even when the refund fits their policy. Xsolla also works with Russian companies in order to steal money from unsuspecting customers. Do not use this merchant under any circumstances.

Faulty software, useless support Their software does not work properly and they allow themselves to block accounts because they charge products not received. A support of incompetent who only knows how to copy paste. Xsolla is to be avoided

Absolutely Awful Customer Support Absolutely awful customer support they don’t understand I have been through this with them 4 times in a row for the same issue. It has been resolved 3 times 3032 “fraud” even though this company has cleared me future purposes 3 times they still flag me everytime I come back. Its laughable that a 3 billion dollar company can be this incompetent I sent my support agent dates of all my resolved tickets emails showing them clearing me and explaining the situation over and over again about how the payment that is declaring this fraud doesn’t exists and cannot be accessed again but still cannot make purchases I have even contacted PayPal and they told me that there was never any flags through my accounts actually laughable that I have been through this so many times but my favorite games use this company for some reason. I literally just want to spend my money but yet I am met with the same issue over and over again and even if I give them dates of their own team resolving it and pictures of the emails clearing me multiple times can’t ever get it fixed in a timely matter pitiful and embarassing XSOLLA

Contacted them within a few minutes the… Contacted them within a few minutes the issue was sorted great service.