Rhiannon Sceney
AUI purchased an in game currency back in… I purchased an in game currency back in December 2023. Early January 2024 Xsolla advised my payment was refunded. No refund has been received by me and after 3 months of back and forth I still don’t have what I paid for or the refund! Customer service has been no help whatsoever! Edit to respond to Xsolla I have spent the last 3 months emailing back and forth with your “help” team and nothing has been done apart from to basically tell me it’s my issue. I am still out $153!!!!
Peter Qin
GBinitially my first reach out was met… initially my first reach out was met with a wall, however the second time i reached out the chat support team resolved my concern instantly
Anon
GBFraudulent company Fraudulent company, wont refund customers even when the refund fits their policy. Xsolla also works with Russian companies in order to steal money from unsuspecting customers. Do not use this merchant under any circumstances.
Kate Plascencia
MX10/10 service the service was great, helpful, patient, kind and super fast. 10/10 thank you so much!
Nadia Chamberlain
IEContacted them within a few minutes the… Contacted them within a few minutes the issue was sorted great service.