Def
INDenying refund Their refund manager 'Star' is the worst person or I don't even know if it's a real person or just a bot denying all the refunds without looking into them, they just don't care if a kid makes a purchase, they will outright deny them without reading
Michal Lesniak
PLTo jest to na co wszyscy czekają To jest to na co wszyscy czekają, przyszłość jasna, łatwa i przyjemna :-) This is what everyone is waiting for, a bright, easy and pleasant future :-)
Fred Fournier
FRvery bad experience very bad experience. the support does not try to understand. I find myself with 2 accounts blocked for incorrect handling even though I had already put money into them. in short you lose a customer
Rhiannon Sceney
AUI purchased an in game currency back in… I purchased an in game currency back in December 2023. Early January 2024 Xsolla advised my payment was refunded. No refund has been received by me and after 3 months of back and forth I still don’t have what I paid for or the refund! Customer service has been no help whatsoever! Edit to respond to Xsolla I have spent the last 3 months emailing back and forth with your “help” team and nothing has been done apart from to basically tell me it’s my issue. I am still out $153!!!!
Rony Fonseca
GBthe guy that helped me he was grate and… the guy that helped me he was grate and was quick in resolving my problem