Rhiannon Sceney
AUI purchased an in game currency back in… I purchased an in game currency back in December 2023. Early January 2024 Xsolla advised my payment was refunded. No refund has been received by me and after 3 months of back and forth I still don’t have what I paid for or the refund! Customer service has been no help whatsoever! Edit to respond to Xsolla I have spent the last 3 months emailing back and forth with your “help” team and nothing has been done apart from to basically tell me it’s my issue. I am still out $153!!!!
artur diablovich
BYExcellent speed of problem solving Was pleasantly impressed with the service. They answered me very quickly on telegram and helped me with my problem just as quickly.
Baltazar Pena
ARGreat Support I had a trouble a few months on a roll but i kept in touch with Xsolla support until they found a solution after many days of searching the trouble and how to fix it, thank you for constant efford on my case <3
marie
SEI had some issue with the payment… I had some issue with the payment though their gaming program and unfortunately the payment went through twice, a dubble payment :( BUT Babka had a look and saw the dubble payment and refunded the money. Secure Xsolla is a great and trustworthy company and really take care of their customers (many of them kids and their parents). /Marie A mother to a 14 year old son
Dana Smüth
GBLewis is the best Lewis is the best, he saw my issue with needing a refund and instantly recognized the issue and was able to help me. i will forever love xolla because of lewis!!!