I purchased an in game currency back in… I purchased an in game currency back in December 2023. Early January 2024 Xsolla advised my payment was refunded. No refund has been received by me and after 3 months of back and forth I still don’t have what I paid for or the refund! Customer service has been no help whatsoever! Edit to respond to Xsolla I have spent the last 3 months emailing back and forth with your “help” team and nothing has been done apart from to basically tell me it’s my issue. I am still out $153!!!!

I had some issue with the payment… I had some issue with the payment though their gaming program and unfortunately the payment went through twice, a dubble payment :( BUT Babka had a look and saw the dubble payment and refunded the money. Secure Xsolla is a great and trustworthy company and really take care of their customers (many of them kids and their parents). /Marie A mother to a 14 year old son

initially my first reach out was met… initially my first reach out was met with a wall, however the second time i reached out the chat support team resolved my concern instantly

I was really happy with the service I was really happy with the service, the support was giving fast replays and was always trying to do the best to help me, the problem was solved so I’m happy with it, thank you!

same error over and over again despite explaining situation multiple times me and my housemates constantly get : 1092: Your payment was declined for security reasons. Please try again using a bank/prepaid card for additional verification of your account. Otherwise, contact our customer support for further assistance.i don't have my own bank/prepaid card (nor does anyone in my home) we only can pay with paysafe card and constantly that error shows up and than there's constantly this answer: "I can see that your payment attempts triggered my security system. Don't worry, your account was not charged. I recommend just trying the payment again using your debit or credit card directly. Thank you!" like i said i don't have a debit/credit card i only can use a paysafe card so that means you can't help me with the issue permanently so me and my housemates have to contact you every single time and than wait like 7 days or more for it to get solved ? i have to say i get a little tired about this issue