Peter Qin
GBinitially my first reach out was met… initially my first reach out was met with a wall, however the second time i reached out the chat support team resolved my concern instantly
Rhiannon Sceney
AUI purchased an in game currency back in… I purchased an in game currency back in December 2023. Early January 2024 Xsolla advised my payment was refunded. No refund has been received by me and after 3 months of back and forth I still don’t have what I paid for or the refund! Customer service has been no help whatsoever! Edit to respond to Xsolla I have spent the last 3 months emailing back and forth with your “help” team and nothing has been done apart from to basically tell me it’s my issue. I am still out $153!!!!
Dana Smüth
GBLewis is the best Lewis is the best, he saw my issue with needing a refund and instantly recognized the issue and was able to help me. i will forever love xolla because of lewis!!!
Giulio
ITI was really happy with the service I was really happy with the service, the support was giving fast replays and was always trying to do the best to help me, the problem was solved so I’m happy with it, thank you!
Def
INDenying refund Their refund manager 'Star' is the worst person or I don't even know if it's a real person or just a bot denying all the refunds without looking into them, they just don't care if a kid makes a purchase, they will outright deny them without reading