Kate Plascencia
MX10/10 service the service was great, helpful, patient, kind and super fast. 10/10 thank you so much!
Nadia Chamberlain
IEContacted them within a few minutes the… Contacted them within a few minutes the issue was sorted great service.
Sam Spnatural
MAmy paypal payment was blocked… my paypal payment was blocked wrongfully and maliciously by a third party(a dispute) . i went to their facebook and asked them to unblock my paypal and their costumer service was very understanding and helped me solve what i thought unsolvable problem
Def
INDenying refund Their refund manager 'Star' is the worst person or I don't even know if it's a real person or just a bot denying all the refunds without looking into them, they just don't care if a kid makes a purchase, they will outright deny them without reading
Rhiannon Sceney
AUI purchased an in game currency back in… I purchased an in game currency back in December 2023. Early January 2024 Xsolla advised my payment was refunded. No refund has been received by me and after 3 months of back and forth I still don’t have what I paid for or the refund! Customer service has been no help whatsoever! Edit to respond to Xsolla I have spent the last 3 months emailing back and forth with your “help” team and nothing has been done apart from to basically tell me it’s my issue. I am still out $153!!!!