Secure Xsolla

15260 Ventura Boulevard Suite 2230 Sherman Oaks, 91403, Los Angeles, United States
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3.45
Based on 20 Reviews

5

55.00%

4

5.00%

3

5.00%

2

0.00%

1

35.00%
About Secure Xsolla

Xsolla gives video game developers, publishers, and platform partners access to the flexible tools, services, and collaboration needed to launch, monetize, and scale their games and products globally. Serving only the video game industry, the Xsolla product suite caters to businesses from indie to enterprise, with: Pay Station and its #1 Anti-fraud solution, Partner Network, Site Builder, Store, Login, and Launcher. Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation. For more information, visit www.xsolla.com.

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Fred Fournier
FR

very bad experience very bad experience. the support does not try to understand. I find myself with 2 accounts blocked for incorrect handling even though I had already put money into them. in short you lose a customer

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Malik Mendykhan
KZ

Its amazing supports Its amazing supports, answered so fast. Thank you very much Irene for solving the problems

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Kate Plascencia
MX

10/10 service the service was great, helpful, patient, kind and super fast. 10/10 thank you so much!

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Dylan Wattler
GB

Absolutely Awful Customer Support Absolutely awful customer support they don’t understand I have been through this with them 4 times in a row for the same issue. It has been resolved 3 times 3032 “fraud” even though this company has cleared me future purposes 3 times they still flag me everytime I come back. Its laughable that a 3 billion dollar company can be this incompetent I sent my support agent dates of all my resolved tickets emails showing them clearing me and explaining the situation over and over again about how the payment that is declaring this fraud doesn’t exists and cannot be accessed again but still cannot make purchases I have even contacted PayPal and they told me that there was never any flags through my accounts actually laughable that I have been through this so many times but my favorite games use this company for some reason. I literally just want to spend my money but yet I am met with the same issue over and over again and even if I give them dates of their own team resolving it and pictures of the emails clearing me multiple times can’t ever get it fixed in a timely matter pitiful and embarassing XSOLLA

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Rhiannon Sceney
AU

I purchased an in game currency back in… I purchased an in game currency back in December 2023. Early January 2024 Xsolla advised my payment was refunded. No refund has been received by me and after 3 months of back and forth I still don’t have what I paid for or the refund! Customer service has been no help whatsoever! Edit to respond to Xsolla I have spent the last 3 months emailing back and forth with your “help” team and nothing has been done apart from to basically tell me it’s my issue. I am still out $153!!!!

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