Fraudulent company Fraudulent company, wont refund customers even when the refund fits their policy. Xsolla also works with Russian companies in order to steal money from unsuspecting customers. Do not use this merchant under any circumstances.

same error over and over again despite explaining situation multiple times me and my housemates constantly get : 1092: Your payment was declined for security reasons. Please try again using a bank/prepaid card for additional verification of your account. Otherwise, contact our customer support for further assistance.i don't have my own bank/prepaid card (nor does anyone in my home) we only can pay with paysafe card and constantly that error shows up and than there's constantly this answer: "I can see that your payment attempts triggered my security system. Don't worry, your account was not charged. I recommend just trying the payment again using your debit or credit card directly. Thank you!" like i said i don't have a debit/credit card i only can use a paysafe card so that means you can't help me with the issue permanently so me and my housemates have to contact you every single time and than wait like 7 days or more for it to get solved ? i have to say i get a little tired about this issue

I was really happy with the service I was really happy with the service, the support was giving fast replays and was always trying to do the best to help me, the problem was solved so I’m happy with it, thank you!

very bad experience very bad experience. the support does not try to understand. I find myself with 2 accounts blocked for incorrect handling even though I had already put money into them. in short you lose a customer

Absolutely Awful Customer Support Absolutely awful customer support they don’t understand I have been through this with them 4 times in a row for the same issue. It has been resolved 3 times 3032 “fraud” even though this company has cleared me future purposes 3 times they still flag me everytime I come back. Its laughable that a 3 billion dollar company can be this incompetent I sent my support agent dates of all my resolved tickets emails showing them clearing me and explaining the situation over and over again about how the payment that is declaring this fraud doesn’t exists and cannot be accessed again but still cannot make purchases I have even contacted PayPal and they told me that there was never any flags through my accounts actually laughable that I have been through this so many times but my favorite games use this company for some reason. I literally just want to spend my money but yet I am met with the same issue over and over again and even if I give them dates of their own team resolving it and pictures of the emails clearing me multiple times can’t ever get it fixed in a timely matter pitiful and embarassing XSOLLA