I purchased an in game currency back in… I purchased an in game currency back in December 2023. Early January 2024 Xsolla advised my payment was refunded. No refund has been received by me and after 3 months of back and forth I still don’t have what I paid for or the refund! Customer service has been no help whatsoever! Edit to respond to Xsolla I have spent the last 3 months emailing back and forth with your “help” team and nothing has been done apart from to basically tell me it’s my issue. I am still out $153!!!!

To jest to na co wszyscy czekają To jest to na co wszyscy czekają, przyszłość jasna, łatwa i przyjemna :-) This is what everyone is waiting for, a bright, easy and pleasant future :-)

same error over and over again despite explaining situation multiple times me and my housemates constantly get : 1092: Your payment was declined for security reasons. Please try again using a bank/prepaid card for additional verification of your account. Otherwise, contact our customer support for further assistance.i don't have my own bank/prepaid card (nor does anyone in my home) we only can pay with paysafe card and constantly that error shows up and than there's constantly this answer: "I can see that your payment attempts triggered my security system. Don't worry, your account was not charged. I recommend just trying the payment again using your debit or credit card directly. Thank you!" like i said i don't have a debit/credit card i only can use a paysafe card so that means you can't help me with the issue permanently so me and my housemates have to contact you every single time and than wait like 7 days or more for it to get solved ? i have to say i get a little tired about this issue

Faulty software, useless support Their software does not work properly and they allow themselves to block accounts because they charge products not received. A support of incompetent who only knows how to copy paste. Xsolla is to be avoided

very bad experience very bad experience. the support does not try to understand. I find myself with 2 accounts blocked for incorrect handling even though I had already put money into them. in short you lose a customer