Rhiannon Sceney
AUI purchased an in game currency back in… I purchased an in game currency back in December 2023. Early January 2024 Xsolla advised my payment was refunded. No refund has been received by me and after 3 months of back and forth I still don’t have what I paid for or the refund! Customer service has been no help whatsoever! Edit to respond to Xsolla I have spent the last 3 months emailing back and forth with your “help” team and nothing has been done apart from to basically tell me it’s my issue. I am still out $153!!!!
Kate Plascencia
MX10/10 service the service was great, helpful, patient, kind and super fast. 10/10 thank you so much!
Peter Qin
GBinitially my first reach out was met… initially my first reach out was met with a wall, however the second time i reached out the chat support team resolved my concern instantly
Rony Fonseca
GBthe guy that helped me he was grate and… the guy that helped me he was grate and was quick in resolving my problem
marie
SEI had some issue with the payment… I had some issue with the payment though their gaming program and unfortunately the payment went through twice, a dubble payment :( BUT Babka had a look and saw the dubble payment and refunded the money. Secure Xsolla is a great and trustworthy company and really take care of their customers (many of them kids and their parents). /Marie A mother to a 14 year old son