Def
INDenying refund Their refund manager 'Star' is the worst person or I don't even know if it's a real person or just a bot denying all the refunds without looking into them, they just don't care if a kid makes a purchase, they will outright deny them without reading
Anonymous
GBRefund refused Their policy states that a game that hasnt been released can be refunded yet they wont follow through with that refund policy. AVOID THIS COMPANY
Anon
GBFraudulent company Fraudulent company, wont refund customers even when the refund fits their policy. Xsolla also works with Russian companies in order to steal money from unsuspecting customers. Do not use this merchant under any circumstances.
Rhiannon Sceney
AUI purchased an in game currency back in… I purchased an in game currency back in December 2023. Early January 2024 Xsolla advised my payment was refunded. No refund has been received by me and after 3 months of back and forth I still don’t have what I paid for or the refund! Customer service has been no help whatsoever! Edit to respond to Xsolla I have spent the last 3 months emailing back and forth with your “help” team and nothing has been done apart from to basically tell me it’s my issue. I am still out $153!!!!
Malik Mendykhan
KZIts amazing supports Its amazing supports, answered so fast. Thank you very much Irene for solving the problems