Denying refund Their refund manager 'Star' is the worst person or I don't even know if it's a real person or just a bot denying all the refunds without looking into them, they just don't care if a kid makes a purchase, they will outright deny them without reading

I was really happy with the service I was really happy with the service, the support was giving fast replays and was always trying to do the best to help me, the problem was solved so I’m happy with it, thank you!

Lewis is the best Lewis is the best, he saw my issue with needing a refund and instantly recognized the issue and was able to help me. i will forever love xolla because of lewis!!!

Absolutely Awful Customer Support Absolutely awful customer support they don’t understand I have been through this with them 4 times in a row for the same issue. It has been resolved 3 times 3032 “fraud” even though this company has cleared me future purposes 3 times they still flag me everytime I come back. Its laughable that a 3 billion dollar company can be this incompetent I sent my support agent dates of all my resolved tickets emails showing them clearing me and explaining the situation over and over again about how the payment that is declaring this fraud doesn’t exists and cannot be accessed again but still cannot make purchases I have even contacted PayPal and they told me that there was never any flags through my accounts actually laughable that I have been through this so many times but my favorite games use this company for some reason. I literally just want to spend my money but yet I am met with the same issue over and over again and even if I give them dates of their own team resolving it and pictures of the emails clearing me multiple times can’t ever get it fixed in a timely matter pitiful and embarassing XSOLLA

initially my first reach out was met… initially my first reach out was met with a wall, however the second time i reached out the chat support team resolved my concern instantly