This is my go-to store for cheap… This is my go-to store for cheap preowned figurines. Orders get shipped fast, they are perfectly well packaged. Some people get confused with different stores, yes not all the stuff comes from one place so check before ordering for less shipping.

Beware Couldn’t pay for an order because of absurdly high shipping cost and now I think I’ve been suspended. I can’t login to my account and when I try to make a new one I get an error. Contacted support but no response. It’s a shame because I’ve completed several other orders with them and now they’re just giving me the cold shoulder over one order. Make sure you can completely commit to your order otherwise they WILL ban you.

Mandarake indicates whether an item has… Mandarake indicates whether an item has been used, opened or package damaged already. Read the item description. Aside from that there are a lot more useful info you can read aside from those three regarding the item condition. You can also email them with a very quick-replying customer support which is likely to be a real person (i.e. reply doesnt seem automated). My item was packaged carefully and they also complied with my extra instructions promptly.

Disgusting Practices & Scalpers' BFFs Disgusting practices. No communication. Cancelling and banning loyal customer accounts, while alternatively allowing native scalpers to purchase items only to re-list on Yahoo auction for 4x to 10x the retail price. Many items are special figures or kits that many of us who admire/respect the artist have been searching for for years. Mandarake would rather let the scalpers have everything. Also took money for an order, then cancelled but kept the money. The item was relisted for sale on the site, without any reply or refund, so fast that it was absolutely intentionally. Do not deserve to be in the figure-collecting community's good graces.

My purchasing experience with Madarake… My purchasing experience with Madarake was deeply disappointing. I bought a celluloid during an auction for 50 euros. To my dismay, upon receiving the item, it was in a deplorable condition and emitted a strong vinegar smell. I naturally requested a return, which was granted. However, the shipping costs to send the item back to Japan amounted to 190 euros, nearly four times the item's value. I reached out to Madarake, hoping for some form of commercial gesture or that they would cover the prohibitive return cost, only to be met with utter silence. Despite sending over five emails, I got no response. Furthermore, my delivery through DHL was plagued with delays and issues. With DHL refusing to process my complaint since I wasn't the sender, I once again turned to Madarake, hoping they could step in. Yet again, my attempts to communicate were ignored. While Madarake might offer quality products, their customer service is downright pitiable. If you encounter an issue with a purchase, be prepared to be left in the lurch. Such indifference towards customers is unacceptable, and I can only caution others about the risk of ending up the "big loser" as I did.